HP CP1025 print cartridge carousel not rotates.

Hello,

Please start to remove all the other cartridges and check for the paper pieces in the cartridge slots. And then retry remove the cartridge that was not pulling out.

If issue persists, please call HP Tech Support for further assistance.

It sounds like the magenta toner cartridge is leaking, please remove it and replace it. Any one specific colour on the paper , not part of the print job indicates a faulty cartridge in that colour

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

Did you remove the sealing tape?

5. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape.

6. Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place.

7. If you need to replace another cartridge, close the top cover and the scanner assembly, press ROTATE CAROUSEL, and then repeat steps 4 through 6.

http://www.hp.com/ctg/Manual/c00292207.pdf

Other ideas

https://www.google.com/search?q=Hp+laserjet+2840-yellow+cartridge+flashing

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10.000x Supply error Description E-label can’t be read or print cartridge is not properly installed. Solution

1. Reinstall print cartridge.
2. Power cycle device.
3. If the problem is not solved, replace the cartridge. NOTE: The software CD-ROM that came with the HP Color LaserJet 2820/2830/2840 all-one includes an animated tutorial that shows how to replace the print cartridges.
   1. Remove any media from the ADF, and then push the scanner-release button to open the scanner assembly.
   2. Open the cartridge door.
   3. Make sure that the correct print-cartridge slot is in the access position.
      • If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press ROTATE CAROUSEL until the correct print-cartridge slot is in the correct position. Pinch together the two large blue tabs on the first cartridge, and then lift the cartridge straight up to remove it from the carousel.
   4. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape.
   5. Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place.
      • To replace another cartridge, close the top cover and the scanner assembly, press ROTATE CAROUSEL , and then repeat the previous steps. NOTE: If a black print cartridge was replaced, then the device prompts to have a cleaning page ran, unless the device page count is less than 100 pages.
   6. Close the top cover, and then close the scanner assembly.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=445194&prodTypeId=18972&prodSeriesId=445194&objectID=c00414128



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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

It is the carousel that is dislocated. Check the alignment if it's brooken

This happens occasionally with after-market (refurbished) cartridges. Sometimes the people rebuilding the cartridges forget to replace the microchip on the cartridge that resets the copy counter. Most reputable re-manufacturers will send you a replacement cartridge if this happens.

It could also be a carousel alignment or sensor issue inside the printer - if this is the case you will have to call HP for service.

Whatever you do, make sure you do not try to manually rotate the carousel to change out the different cartridges - each time you want to change a specific color, close up the printer first and then press the carousel rotate button that's directly under the ready light, keep pressing until the display says that it's rotating to the color you want, then open and change that color, repeat for each additional color.

Rotate the print-cartridge carousel manually:
Turn the power off and un-plug the power cord.
Open the top cover
press the end of a paper clip into the guide (callout 1) to lift up the carousel brake.It's on the right handside
Then you can rotate the carousel manually.
I have a picture I can email to you if you need it.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

turn off machine,use a large paperclip,straighten out one side,insert paper clip in to slot on right side(white guide next to blue arroe)to deactivate the carousel clutch,this will release the clutch and you should be able to rotate carousel manually.

This is an easy one, you do the black the same as each color cartridge. All four cartridges sit on a carousel that rotates.

Just keep pressing the button that's directly underneath the ready light until it says "rotating to black". After the machine stops rotating, open up the cover and put the black cartridge in.