Kodak EASYSHARE 5500 All-In-One InkJet Printer - Page 9 - Answered Questions & Fixed issues

the troubleshooting step you did is correct,

Have you done calibrating your printer and cleaning the printhead

You can clean the printhead and calibrating it by pressing menu button on the printer scroll down using the down arrow and just look for cleanprinthead then press Ok you need to choose deep clean., please do the same troubleshooting for calibrating the printhead.

Fist you need to do is to reseat the ink cartirdges, then clean the Printhead., by doing this you need to press menu On you 5500 printer press down arrow until you see the clean printhead then press Ok, now you need to choose Deep clean you need to do it 2x, then after that, you need to calibrate printer by doing this you need to press menu again then look for calibrate printer or printhead then press Ok.

If you have the software or home center of your 5500 printer you can just click the help icon(?) on upper rihgt corner of the window then you should see there the maintenance under maintenance you should see there clean printhead and calibrate printer.

If this issue not solve it means your printhead needs of replacement please kodak kodak toll free 1 800 421 6699., Gudluck!

if you already tried a deep clean and there is no improvement on the printout then you need to buy a new printhead for your printer but if there is an improvement then do another deep clean until you get an acceptable print.

You need a new printhead. Contact Kodak and they will send you one free of charge

Contact Kodak support and ask them to escalate to Johnsons Photopia and ask if they can send you out a paper tray. 0870 243 0270 (UK). For other support lines log onto http://graphics.kodak.com/docimaging/US/en/Landing_Page/ServiceSupportContacts/index.htm

Dear Sir/ Ma'am,

Please carry out the steps in the following order:

I kindly request that you do a Firmware update from the Kodak website and then proceed with the re-calibration of the unit . The link is as follows: www.kodak.com/go/drivers
Installation Instructions:
This firmware version improves the following:
a.. Error recovery
b.. Scanner performance
c.. Calibration for media detection

CAUTION: Turning your printer on or off during this procedure will render your printer inoperable. Wait for "Upgrade is complete. You may now use your printer." to appear on the computer screen.
1. Download the firmware file to your desktop.
2. Verify that your printer is:
a. Connected to your computer and turned on.
b. In the Ready state.
3. Double-click the *.exe file on your desktop, then follow the on-screen instructions.
4. Wait for "Upgrade is complete. You may now use your printer." to appear on the computer screen. This may take several minutes and the printer will turn off and on during the process.

It will require you to also recalibrate a media sensor in the printer after you perform the firmware update. To recalibrate the media sensor, you will need to do the following:
a) Load ONLY ONE sheet of Kodak Bright White Inkjet Paper, if not available please use another high quality inkjet paper. (A4)
b) Press the COPY & CANCEL buttons on the printer simultaneously.
c) The printer will feed the single sheet of paper through the printer.
d) The Media Sensor will be re-calibrated, however it will not give any indication that it was. There will be no message saying that it was successful.
-> Remove the ink cartridges
-> Remove the Printhead (Upon removing the cartridges look into the slot where the black cartridge fitted into. On the vertical wall at the back you will see two small contact points. Place your finger above those points on the black plastic and run your finger towards the top of the printhead. You will feel a little button and by pressing it, it will release the Printhead. When inserting it ensure that you hear it click into place)
-> Thereafter you can Deep Clean the Printhead. Open Kodak Homecentre, click on the "?" on the top right corner, choose "Maintenence" and "Clean Printhead"
-> Open Kodak Homecentre, Click on the "?" on the top right corner, choose "Maintenance" and "Calibration".
-> Please now choose the option to print a "Demosheet" in the "Maintenance" section of the Kodak Homecentre Software.
If this does not resolve your issue please advise us on the print quality of the Demosheet.

Please also note that you can carry out full troubleshooting on your product and arrange repairs at http://www.kodak.com/go/itg (UK only). You can also contact Kodak 24/7 by Chat at http://www.kodak.com/global/en/service/chat/index.jhtml

Yours sincerely,
CViveiros,

This is a common problem. Please follow the below mentioned steps:

• Reseat the ink and the printhead on the printer.
• On doing this, the printer will ask you to print a calibration sheet for which, it would display the instructions on the printer screen.
• After printing the calibration sheet, press Menu button and got to the option Clean Printhead and hit ok.
• Choose deep clean and hit ok.

If the issue persists, you need to get another printhead.
Kodak will not charge you for the printhead.

If you'd like to resolve this isue just download and run the Kodak Clear Utility from www.kodak.com/go/clear.

Once done, download and install the lastest Kodak Home Centre Software from www.kodak.com/go/drivers. This should sort it out for you

It's probably an issue with the HomeCentre Software version you're using. Try downloading the latest version from www.kodak.com/go/drivers

What happens when scanning? Where are you trying to scan from (the PC or the Printer)? We can't help if you don't provide enough information

Try cleaning the Printhead - this can be done in the menu on the printer. Try two or three times. If that does not resolve the issue go to www.kodak.com/go/itg and follow the steps found there

The Kodak 5500 AiO Printer has no WiFi functionality and thus will not work wirelessly

If you hold down the Photo and Copy button a Demosheet will print - Does that sheet look correct? If so then I would suggest you reinstall the Software from the web as you will get the latest version - Site: www.kodak.com/go/drivers

turn print queue to online

To resolve the error condition:

1. Open the printer access door.
2. Remove and install the printhead two times. If you need help in reseating the printhead, go to the link http://faqs.kodak.com/atg/faq/attachments/AUR1780-2.pdf
3. Close the printer access door.
4. Wait until the printer is ready to use.

If the issue still persists, you need a printhead replacement. Call Kodak and get it replaced for free.

This is not a problem with the ink cartridges but the printhead.
Please follow the below mentioned steps:

• Reseat the ink and the printhead. If you need help in doing so, please go to the link http://faqs.kodak.com/atg/faq/attachments/AUR1780-2.pdf
• After reseating, it would ask you to calibrate for which it will display the instructions on the lcd screen.
• Once you are through with the calibration, try celaning the printhead by choosing the Clean printhead option in the menu and do a Deep clean.
• Then, try printing a Demo sheet by choosing Print demo sheet option from the menu.

If the problem still remains, you need a new printhead which you can get from Kodak free of cost.

Turn the printer on and lift the copy panel to the change ink position. When the carriage is in the center, remove the ink cartridges. Next, push straight in, at the upper left end, where your ink goes. This will release the head. Put the new one in and press in on the dot at the right end.

Check to see if you have enough black ink...Or try to reload the drivers...Sometimes having the wrong drivers can cause this problem...Darren

go to kodak.com , tech support, pick your model of printer out and follow the the instructions by answering a few questions. It sounds like a print head problem , which is an easy fix , but they will decide what you need , if it's just the print head they will send you one and you can switch it out in a few seconds, and be back to printing again. Oh! don't forget to run the clean printhead option under main menu on the printer first.
Lola

You can call kodak and as far as i know they will replace the printhead for free 1800 421 6699.