20 Most Recent Creative Labs ZEN V Plus MP3 Player - Page 3 Questions & Answers

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
or try this:

http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Try the Creative System Information program. It will scan for your Zen.

do you have media player 11?
ZenV Freezes
Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

What is your problem? Cannot help without more info.

As long as you have the USB 2.0 type cable, and the software loaded, you can charge the ZEN V on your computer. Be sure to load the software first. It will take several hours to charge fully the first time. While it is charging you can add music. When you see the plug icon in the upper right corner, it is fully charged. Be sure you are not adding music while you disconnect. Otherwise, just pull the plug and the ZEN should play for up to 12 hours.

Hi santhosam123Chances are its toast, but it is worth a try...sometimes it works***************************************If you ever find that you have to deal with a wet device, don\'t just abandon it. Instead, try the following method to repair the water damage:DO NOT TURN IT ON!Take it apart as much as you can. Take out the battery, the memory card and whatever else can be easily disassembled. (Just make sure you can put it back together.)Store the parts in an air-tight container covered with either dry rice, silica gel packets or kitty litter. These will absorb the moisture from your electronics device, leaving it water-free.If no rice, gel packets or kitty litter are available, try using a vacuum to suck the water out.DO NOT blow-dry the parts, it will only force the water farther in and cause more damage.Please take time to rate me.Bud

There's an updated firmware download: Firmware 1.32.01. Try downloading that.

Hi timothygaunt...Firmware is the operating system on your Zen player.Go to the following webpage and download the newest firmware for your player.Please rate meBudhttp://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17108&prodName=ZEN

I believe you have to delete the songs from your computer

Ok I had same problem, Zen V Plus wouldn't switch on, when plugged into PC no lights came nothing, absolutly dead. Found this on another website and well i'll be jiggered it worked, hope it does for you too.

Plug it into the PC, hold the power switch in the 'on' position, THEN trigger the reset button, (hold it in for a few seconds). make sure you feel the reset button depress.

Good Luck

Connect to a PC and check if this is detected, if not there is fault within the memory and if the reset does not work it will require attention from creative labs. If under warranty you will get replacement or free repair.

Same.
What i did is i switch it on,
click the "Back" button a few times to get you to the main menu.
And then,
click "Up", just once,
it should be "Music".
Then, use the joystick and move it 5 times down.
after that, click your joystick and press "Play"
it should be "All Tracks"

hi your not the only one i got mine for my birthday 8 weeks ago and now it dont work its like its dead this zen v plus to is like not the best thing to have all i see is people like me having some sort of prob with it

Reset - it's in in the manual - Creative website has if you lost

Beyond the On/Off switch on the left side of the unit there is a tiny tiny hole spelled RESET. Use a paper clip and hit it.

The same problem happened to my sister when she reformatted. All you have to do is go on the internet fine the latest firwire software and download it on to your Zen V Plus.

Go to this site and pick your model http://support.creative.com/Products/Products.aspx?catid=213 and follow it through until you get to a link that tells you. This is a worldwide site so you'll have to identify where you are. You can also click on the "contact us" tab at the top to see if you get a phone number or email address you can inquire thru. Different areas have different places to send in for repair (depending on where you live)