20 Most Recent HP Officejet J5780 All-In-One InkJet Printer - Page 7 Questions & Answers

Have you already tried these solutions?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00829028&cc=us&lc=en&dlc=en&product=3301296&tmp_track_link=ot_search

If it's not printing because the printer is offline, here's something to try.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en&product=3301296&tmp_track_link=ot_search

Same problem here. Yours is the only other post I've seen that refers to this issue. Did you ever get to the bottom of it?

First try cleaning the metallic contacts on the Cartridge/s and on the Printer. You can use a cotton bud dampen with alcohol or spirit.
Gold Contacts on Cartridges:



Wipe these portions only with the Cotton bud, don't ever touch the Print Head (lower metallic portion), you may damage it.

The below picture is the Gold contacts on the printer where the cartridges' contacts come in contact when installed:


Clean them properly with the cotton bud.
I would also recommend you to clean the whole system, you can follow these instructions (Click Here)

After they are cleaned, reinstall and see if that helps or not. If the same problem persists, you can try "Partial Reset".
To do Partial Reset, follow the instructions..

1. Turn on the HP All-in-One.
2. Disconnect the power cord from the back of the unit.
3. Press and hold the # and 3 buttons simultaneously.
4. While still holding down the # and 3 buttons, connect the power cord to the back of the unit.
5. Continue holding the buttons until the Power button blinks.
6. Follow the instructions that display on the unit to select the language settings.

You still have one more option if the above steps don't seem helpful. You can try performing Hard Reset, no wonder, this is the simplest method, but the most effective and is recommended by HP if any error is persistent.

1. Unplug the power cord from the printer and from the wall outlet while the printer is still On.
2. Unplug the power cord from the back of the unit.
3. Wait for 30 seconds.
4. Plug the power cord back into the unit.
5. Plug the power cord into the wall outlet.
6. Turn on the unit by pressing the Power button.
7. Follow the instructions that display on the HP All-in-One to select the settings.
8. If nothing new is coming up on the display, press the Settings button on the printer, navigate through the options with the Up-Down key and locate "Default Setting" or "Factory Default" and confirm it so that it would be performed.

Please note that performing any of the above Reset method will clear the fax memory, all the custom settings will be restored to it's factory default.

If the problem persists ever after all these are performed, then there must another internal problem with the printer which will need "Service". I would recommend you to contact HP for servicing and centers.

Let me know if you need further help.

Good Luck.

Thanks for using FixYa.

Hi,

I will suggest you try reset the printer, follow the instruction below to reset your printer, if the problem still persist, replace the cable that connects the printer to the power outlet. If that did not still fix the problem, you will need to reinstall the driver of the printer, you can get it at HP web site.

1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold # and 6 keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.

If that did not fix the problem, try this,

1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
3. Just turn on the printer and configure your printer new.

Hello,
you just have to visit http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=3301296&
after that:
select your OS
download what you need for your device.
Good luck!!!

Here a solution from HP:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00832943&cc=us&lc=en&dlc=en&product=3301296&tmp_track_link=ot_search

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

Thanks, Joe I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

in the back of the printer, there is a plastic door try to dismount check if there is some thing triggers the "jam " error put it again and check, if not, try by your hand to put the head on far left side, some jam errors are from lost head position , then check the rolling rod it has plastic finger looks like half-round, if this finger is jammed and it's tip is not smooth with paper flow it will trigger paper jam
this plastic finger might jammed before and strongly removed the jammed paper which might changed it's curvature hopefully it work

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)..

If you need more help come back.Post / thumbs / testimonial are welcome!

Have a look here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00829083&cc=us&lc=en&dlc=en&product=3301296&tmp_track_link=ot_search

Here is the link for ALL your needs and questions. As well as Drivers and Software.

http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&cc=us&lang=en&os=228&product=3301296&dlc=en

You should try uninstalling your printer and reinstalling it. This can be down through the software you installed with your printer via control panel - add and remove programs. Also in control panel printers and faxes and remove your printer. Once done this go to hp's website and download the latest driver (see link) and install it. That way you have the up to date software.

Link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=au&dlc=en&sw_lang=&product=3301296
The link was taken from the hp website for your exact model if this does no work see below.
http://www8.hp.com/au/en/support.html

You need to push the "auto answer" button your fax machine so that it knows to answer the incoming call. The auto answer button is on your printers keyboard, usually in the upper left hand corner and has a little red light next to it. When you push this button, the fax will answer all incoming calls. You can set the number of rings to answer through the menu on the computers keyboard. Look for the menu key and use the up and down arrows to scroll through the options until you see fax set up.

hi

can you send faxes ? perhaps your phone line has to be activated by phone company as a second line-- besides audio communication, you need to activate as data communication ???

also, go to these links .. hp problem solver -- IF IT IS THE HP product not working well.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=13686&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=3301296

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00830132&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=3301296

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00230331&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=3301296

You can use this link to download the drivers

download.famouswhy.com/hp_officejet_j5780_all-in-one_driver/

Hope it helps..

Thanks for using fixya...

The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

• Connectivity :
  • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
  • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
• Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
• Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
• Device manager : Checks for problems in Device Manager that would prevent printing.
• Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
• Port : Checks the port settings for the HP product.
• Driver : Checks for alternate-driver settings.
• Conflicts : Checks for conflicts with other drivers, such as other printer brands.
• Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press OK on the control panel of the HP All-in-
One.
Cause: The rear door is off the HP All-in-One.
Solution: If you removed the rear door to clear a paper jam, replace it.
rear door.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
• Placing too much paper in the document feeder tray. For information on the maximum
number of sheets allowed in the automatic document feeder, see Technical
information.
• Using paper that is too thick or too thin for the HP All-in-One.
• Trying to add paper to the document feeder tray while the HP All-in-One is feeding
pages.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door
by pulling it away from the HP All-in-One.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams through the
rear door.
Paper specifications
This section contains information about paper tray capacities, paper sizes, and print margin
specifications.
• Paper tray capacities
• Paper sizes
• Print margin specifications
Paper tray capacities
Type Paper weight Input tray1 Output tray2 Document
feeder tray
Plain paper 16 to 24 lb. (60 to
90 gsm)
up to 100
(20 lb. paper)
up to 50
(20 lb. paper)
up to 35
Legal paper 20 to 24 lb. (75 to
90 gsm)
up to 100
(20 lb. paper)
up to 50
(20 lb. paper)
up to 20
Cards up to 110 lb.
index (200 gsm)
40 10 N/A
Envelopes 20 to 24 lb. (75 to
90 gsm)
15 10 N/A
Transparency film N/A 25 25 or fewer N/A
Labels N/A 20 20 N/A
4 x 6 inch photo
paper
up to 145 lb. (236
gsm)
30 10 N/A
8.5 x 11 inch photo
paper
N/A 40 20 N/A
1 Maximum capacity.
2 Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
Paper sizes
Type Size
Paper Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Chapter 15
266 Technical information
Type Size
Legal: 216 x 356 mm (8.5 x 14 inches)
Envelopes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches)
U.S. #9: 98 x 225 mm (3.9 x 8.9 inches)
A2: 111 x 146 mm (4.4 x 5.8 inches)
DL: 110 x 220 mm (4.3 x 8.7 inches)
C6: 114 x 162 mm (4.5 x 6.4 inches)
Transparency film Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Premium photo paper 102 x 152 mm (4 x 6 inches)
Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Cards A6: 105 x 148.5 mm
Index card: 76 x 127 mm (3 x 5 inches)
Index card: 101 x 152 mm (4 x 6 inches)
Labels Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Custom 102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x 14
inches)
Print margin specifications
Top (leading edge) Bottom (trailing
edge)
Left and Right
margins
U.S. Letter
U.S. Legal
A4
Photo media
1.8 mm (0.07 inches) 2 mm (0.12 inches) 2 mm (0.12 inches)
U.S. Executive
B5
A5
Cards
1.8 mm (0.07 inches) 6 mm (0.24 inches) 2 mm (0.12 inches)
Envelopes 16.5 mm (0.65
inches)
16.5 mm (0.66
inches)
3.3 mm (0.13 inches)
Print specifications
• Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color or 6 ink
• Method: drop-on-demand thermal inkjet
• Language: Lightweight Imaging Device Interface Language (LIDIL)
• Print speed varies according to the complexity of the document
(continued)
Print specifications 267
Copy specifications
• Digital image processing
• Up to 100 copies from original (varies by model)
• Digital zoom: from 25 to 400% (varies by model)
• Fit to page, pre-scan
• Copy speeds vary according to the complexity of the document
Mode Type Scan resolution
(dpi)1
Best Black up to 600 x 1200
Color up to 600 x 1200
Normal Black up to 300 x 300
Color up to 300 x 300
Fast Black up to 300 x 300
Color up to 300 x 300

Try clearing all paper from all carriages (Top,Rear, Front, etc. then reinserting proper amounts. Even the smallest piece of paper can cause a jam. Here is a user manual in case you don't have one you can get it here: http://h10032.www1.hp.com/ctg/Manual/c00844812.pdf

This is a PDF and it is searchable and easy to navigate (Red lettering will take you to that section), so you will need Adobe Acrobat Reader (if you don't already have it you can get free here:
http://get.adobe.com/reader/
Also, once you have done all you can turn the printer off for a moment then turn it back on.
Hope this helps. Good luck
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consider giving me a good rating and a quick thanks
or good job.It will help me as well Thank you.