20 Most Recent HP Officejet 6500 Wireless All-in-One InkJet Printer - Page 8 Questions & Answers

make sure it is in the line socket.

HP Officejet... | Answered on Sep 25, 2013

I had same problem. Try this: When you go to print, change your ink quality to "draft". For some reason, I was able to print after trying everything. Hope this works for you!

HP Officejet... | Answered on Aug 21, 2013

Step one: Open the All-in-One

  1. Press the Power button ( ) to turn on the product, if it
    is not already on.

  2. Open the cartridge-access door. The carriage moves
    to the center of the product. Wait until the carriage stops moving before

    Figure 1: Open the cartridge-access

Step two: Replace the old cartridge

  1. Press in the tab on the front of the cartridge,
    and then pull it out and up to remove it from its slot.

    Figure 2: Remove the cartridge from its

    CAUTION:Do not lift the gray latch next to the
    carriage to install the cartridges. Doing so can result in incorrectly seated
    ink cartridges and printing problems. The latch must remain down to correctly
    install the ink cartridges.

  2. On the replacement cartridge, pull the orange
    pull-tab straight back to remove the plastic wrap.

    Figure 3: Remove the plastic wrap

  3. Twist the orange cap counterclockwise to snap it
    off the cartridge.

    Figure 4: Remove the orange cap

  4. With the cartridge contacts facing the printhead,
    slide the cartridge into the correct slot. The color-coded icons on the
    cartridge and in the printhead indicate the correct slot.

    Figure 5: Insert the ink cartridge

  5. Press down on the ink cartridge until it clicks
    firmly into place.

    Figure 6: Press the cartridge into place

  6. Repeat these steps for each cartridge that you want
    to replace.

  7. Close the cartridge access door. The carriage moves
    to the right side of the product.

HP Officejet... | Answered on Aug 20, 2013

no jam but the printer is not working kept on saying, there is a problem with the printer. Refer to printer Documentation 0.61011beb

HP Officejet... | Answered on Aug 06, 2013

i also suffered with this problem but there is nothing to do
just go for new one i think ...

HP Officejet... | Answered on Jul 23, 2013

two actions I took that worked.

1) Remove the print cartridges. Raise the lever that holds the printer casing down (plastic square box), lift it up gently, remove it, and wipe with a clean, dry paper towel.

2) from the menu option on the printer. Go through the set up option and select "clean printer head" from the options. It will also do a self clean.

I did those two and it works nice.

HP Officejet... | Answered on Jun 05, 2013

There could be a foreign object or torn piece of paper that's stuck further inside the printer mechanism path. Try using a flashlight and inspecting any access or clean out hatches. Sometimes something will be caught inside and cause the paper you feed in to crumple and create a jam. I watched a video on youtube giving different ideas on how to fix this problem. Fixing Paper Pick-Up Issues

HP Officejet... | Answered on May 27, 2013


Go to right click at the printer icon on your computer and choose printer properties or printing preferences and from there choose the color setting to print in black alone. Regards

HP Officejet... | Answered on May 24, 2013

Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
This process uses ink to attempt to unclog and clean the nozzles in the printhead.
This might take a few minutes and will use one or more sheets of paper.
To clean the printhead from the control panel
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. Press Setup.
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
5. Press any button to return to the Tools menu.
To clean the printhead from the Printer Toolbox
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. In the HP Solution Center, click Settings.
Work with ink cartridges 1513. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean Printhead.
6. Follow the prompts until you are satisfied with the quality of the output, and then click
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality
of the printed page. You should only initiate the next phase of cleaning if the print
quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems persist after cleaning and aligning, contact HP
To clean the printhead from the embedded Web server
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. Click the Device Settings tab, click Device Services in the left pane, select Clean
Printheads from the drop-down list in the Print Quality section, and then click Run

Good luck................Pete

HP Officejet... | Answered on May 24, 2013

For severe print quality/missing color issues there could be an air bubble/air gaps in the printer ink lines or a portion of the PRINTHEAD is dry, so you should first perform a Clean PrintHead procedure from your printer control panel.
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidently ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you may have to run the Clean Printhead procedure 2-3 times.
If a problem persists then it is suggested to review the steps outlined on the following HP 920 support pages, including printhead removal/printer cleaning and service station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411 procedures are provided for general guidance purposes only. A dirty service station can cause poor image quality and/or ink cross-contamination between different colors:
If the problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be flushed (i.e. with warm water as it could have dried out, but this is a function of how much you print). Remove and soak in hot water for 5 minutes...thoroughly dry printhead prior to re-installing. Retest.
For more information please visit:
Worst case scenario the PRINTHEAD may simply be electrically damaged or at end-of-life (typically fails between 3,000 and 5,000 printed pages) and may require replacement, usually accompanied by error messages like Incompatible Printhead or Ink Delivery/System Failure. NOTE: The PRINTHEAD will eventually fail in time. For more information on the how the PRINTHEAD works, watch the video here: http://inkjet411.retailinkjet.com/?page_id=1983
To verify Printhead performance, run the Tap 41 diagnostic test, (Pen Status: Pen OK).....for printer model instructions please visit:

HP Officejet... | Answered on May 24, 2013


Remove the Cartridges and the Printhead. When you remove the Cartridges, you can find a latch on right side on the Cartridges slot that you need to lift and lift the Printhead.

Turn off the printer and Turn on

Take a link free cloth and clean the electrical ( golden ) contacts on the printhead and Cartridges. and install the Printhead and Cartridges.

The printer will go through alignment process and it should say alignment successfull. This displays the ink level


HP Officejet... | Answered on Apr 29, 2013

There is no way to reset the ink levels on this cartridge type yet. Any replacement chips on the internet are violating patent law. Once the chip tells the printer it is empty it will not print no matter how much ink is left in it. There is always a lag time between the introduction of a new cartridge type and the ability to fill it properly. For refills I would recommend Cartridge World when this cartridge type can be refilled.

HP Officejet... | Answered on Apr 17, 2013

Every once in a while the Printer goes through maintenance and calibrations. Is this occurring periodically or frequently?

HP Officejet... | Answered on Apr 08, 2013

Uninstall and reinstall the printer.
Make sure you have the printers install disc handy before you uninstall the printer.

HP Officejet... | Answered on Apr 03, 2013

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