Turn off the computer, then hit the power button to
turn it
back on and immediately start hitting the F8 key repeatedly until you
see SAFE
MODE. Take the Safe Mode With Networking option (this will give you
internet connectivity) and let it boot up. Safe Mode will look
different to you, the screen will be darker and the icons bigger, this
is
normal. Open your internet browser then download and install
MalwareBytes then run a Quick Scan.
Go to www.google.com and in the search box type:
"Download cnet Malwarebytes" (without the quotes). Download and
install malwarebytes from the sites download.cnet/malwarebytes. When the
site opens up click on the Green Download button on the left. Do not
click the Red Download button, that's junk. When it finishes installing the Gui
Interface will open up with an offer to Accept a Trial Version or
Decline. CLICK DECLINE you want the totally free version. Run a
QUICK SCAN. As it scans, if it finds infections the number will be in
red. When it finishes scanning, click SHOW RESULTS. A notepad text
document will open up showing you the results. You can close the text
document and go back to the Gui Interface where you will click REMOVE SELECTED
RESULTS. The objects will already be selected for you. When it
finishes removing the objects click ok and it will sometimes reboot your
machine.
If
after the above steps Mozilla Firefox is not working correctly then
download and reinstall it. Don't delete or uninstall the current one
yourself or you'll lose your bookmarks and settings. Let the system
take care of downloading and uninstalling it so it will preserve your
settings and bookmarks. Also try some of the other browsers.
Try downloading Mozilla Firefox, Opera and Google Chrome.
Unlike Internet Explorer they install in less than 5 minutes and they are
faster and safer than Internet Explorer.
Go to www.google.com and in the search box type: "Download Mozilla
Firefox" (without the quotes). Download and Install Mozilla Firefox
from Mozilla's website. Do the same thing for Opera and Google Chrome.
I've put the links of each one below so if you like you can just click on them
to go to their site to do the download and install.
www.mozilla.org/en-US/firefox/new/
http://www.opera.com/download/
https://www.google.com/chrome
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