Child lock light stays on - & cant start mc programmes

Have switched this on?

Child-proof lock
? You can protect the appliance from being tampered by activating the child-proof lock.
? When activated, no change can be made to the programme running.
To activate the child-proof lock:
1 Press the 1st and 2nd additional function buttons for 3 seconds.
2 The "C ON" (child lock is activated) symbol appears on the screen.
Note: the child lock symbol will also be displayed whenever any button is pressed while the
machine is child-locked.
3 The child-proof lock lamp on the programme follow-up indicator will light up when the childproof lock is activated.
To deactivate the child-proof lock:
1 Press the 1st and 2nd additional function buttons for 3 seconds.
2 The "C OFF" (child-proof lock is deactivated) symbol appears on the screen.
3 The child-proof lock lamp on the programme follow-up indicator will go off when the child-proof
lock is deactivated.

Probably a fault with the lock or latch; should be no problem for an engineer to fix. Just try giving the door a firm push to close it, to see if the padlock light comes on.

1) since you do not have any error code, because you do not mentione, we must shure you have problem with the switch door, test for open or defective and replace, Test the wires loose, or broken wires.

God bless you

Your problem is either one of the 2 cases below.

1. Door Locked Indicator...'Keyhole' symbol
The 'Keyhole' symbol will illuminate 2 seconds after you have
pressed the 'START/CANCEL' button and will remain lit
throughout the wash programme.
The 'Keyhole' symbol will be flashing at the end of the
programme to indicate that the door is still locked. When the
symbol goes off you will hear a bleep and the door can then
be opened.

2. If the machine has been child locked, deactivate this feature by pressing and holding in the 'child lock' button for 2 seconds.You will hear a beep and the child lock symbol will go out,allowing you to use the machine normally.

try pressing stop or cancel button for 10 full seconds. If this does not work, unplug the machine for 10 minutes. While unpluged, press and hold cancel or stop but for 10 seconds, then plug machine back in. If it still does not work, test the door switch with an ohmmeter to make sure the door switch is not faulty.

"Locke" meaning the door? or locked meaning the buttons don't work? If it is the buttons then you have the child lock on. Push and hold the "Start" button for 4 to 5 seconds, and it will unlock.

I agree with the initial solution, depress the child lock button for at least 3 seconds.
If it does not clear, then try again.
Good luck.
Please rate my solution.
Thanks.

defective door switch,,replace

un plug your machine for an hour if you can open the door open it and then put the machine plug back in with the door open keep it open till the machine comes on then put the program to what you want and then shut the door it then should be ok its called a reset try it hope this solves your problem