20 Most Recent Hotpoint Aquarius WD63 Front Load Washer/Dryer Questions & Answers


There is an electrically controlled lock on the door that prevents opening while the machine is in operation, and sometimes for a short period after a cycle has finished.

Sometimes this lock can get stuck and requires some persuasion to release.

This may sound odd but try it:

Make a fist with your hand and bang the door, near the latch, with the side of your fist. Do this firmly, but obviously not so hard that you will damage the door or, more importantly, your hand. This can often release the latch that should have released automatically.

Hotpoint... | Answered on Aug 18, 2018


use multi grip pliers and squeeze the ends of the clip together and pull it back up the hose at the same time
Then pull the hose off

Hotpoint... | Answered on Nov 03, 2017


watch this video
https://youtu.be/86hYg6a6AJE
this should help you

Hotpoint... | Answered on May 23, 2017


A solution from the internet: Make a boil wash (with no clothes and detergents) put into the powder drawer a cup of bicarbonate of soda. It should clean the machine and move out the bad smell. Another: I have a front loading machine also and am not willing to have to constantly clean out the machine; the soap and fabric softeners you use are building up between the inner and outer drums (and on the drum itself sometimes). Because the machines door is so tightly sealed (to prevent water leakage) the smell from this buildup is awful. I finally found the solution. MAGGIE'S SOAP NUTS -- they are all natural (grow on trees) and will remove the grime from your drum and also clean your clothes (you won't even need fabric softener anymore). Stop using commercial detergents and fabric softeners and start using Maggie's Soap Nuts. They are not very cheap but they work great -- I have found that making a liquid out of the soap nuts and storing it in a bottle works better than putting them in the sack cloth they come with (because front loaders do not agitate constantly like regular machines, the cloth bag sits on the clothes and sometimes leaves a stain -- the liquid will not leave a stain. YOU WILL SOLVE YOUR PROBLEM AND HAVE SOFTER CLOTHES TO BOOT (without fabric softener so you save some money there). They are also better for septic tanks, the environment and your health! I believe Whole Foods sells them and they are also on the internet at www.Maggiessoapnuts.com Note: Also go to www.newstarget.com -- they are going to buy these in bulk to cut the cost in half but don't have them yet. You should be able to buy them there soon. Note: Forgot to tell you to run some of this thru your machine with hot water before washing your clothing to clean out the buildup that is already in the machine.

Hotpoint... | Answered on Aug 09, 2016


Un plug it. There should be small screws either at the bottom of the panel on the front or there is separate panel that comes off the top back. If the back is one solid piece top to bottom, then the control panel lifts out and hinges up when the two small cross tip screws are removed from the bottom outside corners of the control panel..

Hotpoint... | Answered on Apr 02, 2016


We have made a few videos on these dryers and there are some very good repair guides on these.
How replace the bearing kit

And if you have the type with a fixed Riveted Drum shaft then you will need this video


In our repair guides you will find help on all the tumble dryer problems


How to Repair

Hotpoint... | Answered on Jan 12, 2015


my hot point ultima wd860 does not dry any more the dryer only puts out cold air not hot why

Hotpoint... | Answered on Dec 23, 2014


You have been ill advised, there is a filter that you can clean.
Remove rear panel of washer.
Remove large black hose fastened to bottom of drum.
Remove and clean filter inside hose.
Remove top cover., check the hose from dispenser to drum is not blocked with powder..
If the dispenser drawer still fills up, then it is possible that the condenser is blocked with fluff.
This a major job to put right, you would be well advised to call an engineer if this is the case.
Hope this helps.


Hotpoint... | Answered on Nov 25, 2014


don't think using quick wash should make a difference as water intake is the same take drawer out and wash thoroughly especially the rinse compartment. if gunged up the water overflows the compartment and leaks down the front. otherwise, you may have a blockage in the hose from the drawer to the tub. take top off, remove this hose and clean disconnect from mains when you do this

Hotpoint... | Answered on Oct 25, 2014


First of all try cleaning the filter inside the back as described by others if this does not work there is a filter in the top. how you clean this is quite easy. all you do is remove the top of the machine by undoing the 2 screws at the back then pull top top backwards when you have removed the top you well see a large metal casing on the left if you are looking from the the back of the machine the filter is in there to remove the casing you pull the small pipe off then undo 5 star headed screws then gently pull the casing off noteing that there is a large pipe at the front when you have remover the casing you will see the filter (the small pipe you removed at the start fits on this filter) clean the filter then put it all back together.

Hotpoint... | Answered on Jun 22, 2014

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