I have a Kenmore Elite 110.15942401 washer that the agitator will not work nor will the drum spin during the spin cycle. When it gets to this point anywhere in the process, there is a loud metallic grinding sound. But no movement. I want to repair the washer to give to my brother. Any suggestions on parts to pick up from the Sears store?

Geoff Siegel

• 164 Answers
• Posted on Aug 16, 2007

SOURCE: washing machine

check to make sure the machine is properly balanced. an off balance machine will vibrate causing that sound.

SOURCE: grinding noise

replace your drive coupler. cheap fix. i charge around $60.00

SOURCE: i have a sears kenmore

If the entire agitator is not moving you will have to replace it. If the top is not working properly, you will need the 4 little gears inside the top calle d agitator dogs. The set of four cost about $8.00 and are available at any appliance parts store. To get to the agitator dogs you will remove your fabric softner dispenceer, if you have one. Then pop off the top lid of the agitator. It will have a small spot to insert a screwdriver and pop it off. Then reach down inside the agitator and pull out the next little cover. Be carefull not to loose the seal. Then you will need to unscrew the bolt that you see in the bottom. Once you have done that the agitator will lift off. The top will not pop off the bottom and you will be able to see the four little tear shaped gears called DOGS. I love the name. You should be able to install the new ones fairly easily and then just line the top of tha agitator up with the bottom and push it back down into place. If you look down inside the agitator you will see two little clips that you will need to line up. It is really an easy repair. Let me know if you have any other questions.I hope this will FixYa. Please rate me when you can. Mike

SOURCE: Loud grinding motor protesting humming w/no spinning or agitating

The drum/agitator bearings are bad I believe, or the gearbox has been damaged. This is an expensive repair. I would strongly consider buying a new washer. This is a great time to buy appliances since the stores are really competing, and the prices are at their lowest.

Ray

onthethejob1

• 640 Answers
• Posted on Jan 17, 2009

SOURCE: agitator grinds and won't spin

remove cap,,or fabric softner dispencer..pull straight up..look down in the agitator you will see a plastic cover,,pull it straight up...now your looking at the agitator dog cam assmbly..thats a 1/2 in nut there,,remove it you will need a nut driver or wrectet...now just pull the hold agitator up...be careful not to lose the agatitor dogs..onthejob