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HP Master
7,733 Answers
- Posted on Nov 02, 2010
Re: My HP C5380 printer won't print. It is telling me it...
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Without turning off the product, disconnect the USB cable from the rear of the product.
NOTE:
The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (
).
Figure 2: Example USB connection (your product might not look exactly the same as this example)
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Remove the cartridges from the product.
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Wait for the 'Insert Cartridges
' message to display on the control panel.
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Disconnect the power cord from the back of the product.
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Wait 60 seconds.
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Reconnect the power cord. If the product does not automatically turn on, press the PoweMy HP C5380 printer won't - c01602202.gifg src="/uploads/images/c01602202.gif" alt="c01602202.gif" class="h_mi" />
).
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Reinsert the cartridges, and then close any open doors on the product.
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If you receive a prompt to print a calibration page, do so.
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Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
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