Question about HP Photosmart C5380 All-In-One Laser Printer

2 Answers

My HP C5380 printer won't print. It is telling me it has an Ink System failure (0xc19a0036) and to turn it off and on again (which I have done a hundred times). Anyone know if there's a simple solution to this? It's not a great printer but I've not had it long so reluctant to ditch ditch it...

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  • HP Master
  • 228 Answers

Posted on Jan 30, 2019

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  • HP Master
  • 7,733 Answers

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (My HP C5380 printer won't - c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Nov 02, 2010

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2 Answers

0xc19a0036


http://h30434.www3.hp.com/t5/Other-printing-questions/Ink-System-Failure-message-0xc19a0036/m-p/281228

Jan 30, 2011 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

My c309a HP photosmart premium says (ink system failure) 0xc19a0036 i have already done every that unit has asked me to do and even the on line help line. But still it's not printing. help


Have you reset the Machine? If not, follow the instructions;
Remove the cartridges, disconnect the usb, switch off, unplug the power chord, leave it off for few minutes. Again switch it On without the cartridges installed and without usb cable connected to it, press the power button several times while it boots up, and leave it on for few minutes, again shut it down using the power button and install the cartridges, connect the usb cable and restart your printer. This will fix your problem if there isn't internal/system failure/faulty.
Good luck.
Thanks for using FixYa.

Jun 22, 2010 | HP Photosmart Premium C309A All-In-One...

2 Answers

Ink System Failure - Photosmart C5380 - 0xc19a0023. Unit has been in home use for over a year and has not given any problems other than cartridge low reports. Could leaving the cartridge in till all ink is...


Solution one: Reset the product
1. Without turning off the product, disconnect the USB cable from the rear of the product.
1. Remove the cartridges from the product.
2. Wait for the 'Insert Cartridges ' message to display on the control panel.
3. Disconnect the power cord from the back of the product.
4. Wait 60 seconds.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
6. Reinsert the cartridges, and then close any open doors on the product.
7. If you receive a prompt to print a calibration page, do so.
8. Reconnect the USB cable to the rear of the product, and then try printing again.
9. If you have completed all the steps listed above and are still experiencing a problem, you need to service the product.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Apr 03, 2010 | HP Photosmart C5380 All-In-One Laser...

3 Answers

Printer wont print there is a message that says ink system failure please "turn system off and then on 0xc19a0036" we have done this many times but it is still failing to work. what to do?


Hi

There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il&lang=he&rule=6783&product=3655608
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks


Feb 13, 2010 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

Ink system failure on photosmart c5380 0xc19a0036


Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Jan 17, 2010 | HP Photosmart C5380 All-In-One Laser...

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