Question about Polycom SOUNDPOINT IP 501 SIP

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I have polycom 501 SIP It is aying Error loading <MAC ADDRESS>.cgf and reebooting.

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5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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SOURCE: Dead Polycom 501

u have the cable plugged in backwards
check it

Posted on Jul 26, 2008

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corydzbinski
  • 7 Answers

SOURCE: failed to get boot parameters via DHCP

You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.

Posted on Jun 04, 2009

Testimonial: "thank you"

SOURCE: Making a Polycom SoundPoint 501 work on an Avaya IPO

As you have probably found, SIP phones are not supported until R5, which just came out.

Posted on Sep 27, 2009

brodie7838
  • 11 Answers

SOURCE: can ping my polycom 501 but cannot open with my

Have you tried a factory reset from the menu interface? Be careful if you do, and only choose "Format File System" as a last resort, and only if you feel comfortable enough setting up a FTP/TFTP boot server to re-provision the phone, as this option will erase everything, and then all it'll do is get stuck in a boot cycle until reprovisioned.

Posted on Feb 26, 2010

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1 Answer

Polycom IP 501 won't reset to default when using MAC address as password


If your phone isn't on a constant reboot cycle and can boot up, then go into Admin Setting and do a Format File System reset. NOTE: Only try this if you know how to download the software files onto the phone via FTP server. Once you download the latest software your phone should be almost as good as new.

Sep 19, 2012 | Polycom SoundPoint IP 501 IP Phone

7 Answers

Polcom phones stop ringing


go to this website and go to customer support www.polycom.com

Jun 24, 2008 | Polycom SoundPoint IP 501 IP Phone

1 Answer

I have polycom SoindPoint 301 and i would like to use as SIP to one of the VoIP providers. I dont have asterisk in my network and i would like to connect it directly to the VoIP provider. So there is no...


1st. Get the IP address of the phone. and type that into browser.
*- default user: Polycom / password: 456

*- Under menu SIP, type in your voip provider
*-Under menu LINES type in user info and "secret" should be your password.

Make sure your ports are open (SIP is usually 5060) you can change it in that same config screen.

Mar 28, 2011 | Polycom SOUNDPOINT IP 301 SIP

1 Answer

Polycom 501 phone keeps trying to reboot itself. We rebooted manually a few times and get the same error message: 'Could not find boot server current configuation" Any ideas?


try to turn off the Polycom device. When you turn it back on, press Setup. from the options, select server then click edit. Then select the item Trivial FTP (that setup depends on your ISP), and type the IP address assigned to your network (example 192.168.90.90) then hit OK. click exit several times then press Save & reboot. If it did not work, let us know...

Jun 19, 2010 | Polycom SoundPoint IP 320 SIP IP Phone

2 Answers

What is the default password for Polycom Soundpoint IP 320 SIP?


Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".

To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.

Dec 22, 2009 | Polycom SoundPoint IP 320 SIP IP Phone

1 Answer

Error loading 0004f220429c.cfg


This means the phone cannot find its <mac>.cfg file on the boot server, and does not have one loaded in its own flash memory.
You will need to configure a boot server to host the SIP software, BootROM, and all the config files (these are included in with the SIP software).
You can download these from Polycom's product support page:
http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Aug 18, 2009 | Polycom SoundPoint 330 IP Phone

2 Answers

Polycom ip501f error, application is not present


Make sure you have the latest BootROM and SIP config files for this polycom(sip.ld, sip.cfg, etc...) on your TFTP server. If you do not have this - download from here - http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip501.html

If you do not have a TFTP server, you can download one for free.

Dec 04, 2008 | Polycom SoundPoint IP 501 IP Phone

1 Answer

Making a Polycom SoundPoint 501 work on an Avaya IPO


As you have probably found, SIP phones are not supported until R5, which just came out.

Nov 11, 2008 | Polycom SoundPoint IP 501 IP Phone

1 Answer

I have a polycom 501 that is not working correctly. The speakerphone microphone is only recording static. This is as tested using the builtin diagnostics. If I record with the handset and then play with...


Best to contact your phone system provider, to determine if it is or if it still under warranty.These types of items are generally not user serviceable.

Dec 15, 2017 | Polycom SOUNDPOINT IP 501 SIP

4 Answers

Polycom Soundpoint IP 501 - URL call is disabled


This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Jan 08, 2008 | Polycom SoundPoint IP 501 IP Phone

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