20 Most Recent Polycom SoundPoint IP 320 SIP IP Phone Questions & Answers


Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".

To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.

Polycom... | Answered on Nov 14, 2016


"If you need to remove the resource files from a phone at some later date-for example, you are giving the phone to a new user-instructions on how to put the phone into the factory default state can be found in 'Quick Tip 18298: Resetting and Rebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones' at http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Resetting_Log_Files_QT18298.pdf "

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/products/voice/spip_ssip_vvx_Admin_Guide_SIP_3_2_2_eng.pdf

Polycom... | Answered on Oct 06, 2014


try to turn off the Polycom device. When you turn it back on, press Setup. from the options, select server then click edit. Then select the item Trivial FTP (that setup depends on your ISP), and type the IP address assigned to your network (example 192.168.90.90) then hit OK. click exit several times then press Save & reboot. If it did not work, let us know...

Polycom... | Answered on Jun 29, 2010


It seems that you have set it to silent ring to change this go to menu --> settings --> basic --> ringtype --> and select low trill or low double trill what ever you want

Polycom... | Answered on Mar 04, 2010


check the ip phone cable and reset the ip phone all setting






Polycom... | Answered on Oct 10, 2009


Voicemail systems are a function of the PBX that the phone is connected to, not the phone itself. If you do not have administrative access to the PBX, there is no way to reset the password from the phone unless you know what the password currently is. What kind of premise PBX or hosted PBX service is the phone connecting to?

Polycom... | Answered on Jan 02, 2015


Without knowing what phone .... I would say "Press DND" again

Polycom... | Answered on Oct 20, 2014


Transmission circuit is responsive, however the speaker seems to be defective or the receiver section has failed. This is an internal function whereby the unit requires inspection by a technician to correct the issue at hand.

Polycom... | Answered on Feb 26, 2014

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