Try HP Print Diagnostic Utility at -->link.
1. Power down your IP4200, then press the "Resume/Cancel" button. Press the "Power" button, and hold both buttons as you continue to the next step.
2. Let go of the "Resume/Cancel" button, then press it again two times. Release the "Power" button after the second repetition.
3. Press and release the "Resume/Cancel" button three more times. Do this as quickly as possible, then press the "Power" button to reset your printer.
Hope this helps
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