HP OfficeJet 6210 All-In-One InkJet Printer Logo
Anonymous Posted on Nov 04, 2009

Sent faxes have vertical lines

When I send a fax I am told that they receive pages with vertical lines on them.

2 Answers

Bob B

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

President:

An expert whose answer got voted for 500 times.

  • Master 272 Answers
  • Posted on Nov 05, 2009
 Bob B
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

President:

An expert whose answer got voted for 500 times.

Joined: Apr 25, 2009
Answers
272
Questions
0
Helped
224666
Points
1890

The 6012 has a small glass strip under the automatic document feeder (adf) that needs to be cleaned. If it's dirty it will cause the stripes you describe. Lift up the lift the cover of the adf, now lift the lid as if you were loading an original on the glass. Lift the adf feeder mechanism (lower half) there you will find the glass strip. Clean it with a damp sponge or rag with windex or other non-abrasive glass cleaner. Do not spray glass cleaner on the strip. Close it all back up and that should take care of your problem if not let us know! Thanks for using fixya!

Testimonial: "OH MY GOSH....that was it......THANK YOU SOOOO MUCH!!!!! The other guy just suggested that the rollers needed to be cleaned but didn't explain HOW."

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

  • Master 916 Answers
  • Posted on Nov 04, 2009
Anonymous
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

Joined: Dec 03, 2008
Answers
916
Questions
6
Helped
283154
Points
2260

This can be a dirty feed roller or your scan assembly may be damaged causing one area not to be scans correctly when sending the fax.

Testimonial: "Thanks for the info."

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

4helpful
1answer

How can I get a FAX Confirmation printed out on the HPJ4680?

If you require printed confirmation that your faxes weresuccessfully sent, follow these instructions to enable fax confirmation beforesending any faxes. The default fax confirmation setting is Off. This meansthat a confirmation report is not printed for each fax sent or received. Aconfirmation message indicating whether a fax was successfully sent appearsbriefly on the control-panel display after each transaction. NOTE: You can include an image of the first page of the faxon the Fax Sent Confirmation report if you choose On Fax Send or Send &Receive, and if you scan the fax to send from memory To enable fax confirmation
1.Press the (Setup) button.
2.Press right arrow to select Print Report, and then press OK.
3.Press right arrow to select Fax Confirmation, and then press OK.
4.Press right arrow to select one of the following, and then press OK. Off Does not print a fax confirmation report when yousend and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every faxyou send.
OnFax Receive Prints a fax confirmation report for every fax you receive.
Send& Receive Prints a fax confirmation report for every fax you send andreceive
1helpful
1answer

I would like to have the device print a Fax Confirmation for all fax sent and received. HP Officejet J4680 All-In-One

Hi,

Follow the steps below to enable the Fax confirmation on Sent and recieved.

On the printer :
  1. Press Setup (c01461502.gif ).
  2. Press the right arrow button (c01185072.jpg ) to select Print Report , and then press OK .
  3. Press the right arrow button (c01185072.jpg ) to select one of the following options:
    • On Fax Send: Print a confirmation page every time you send a fax.
    • On Fax Receive: Print a confirmation page every time you receive a fax.
    • Send & Receive: Print a confirmation page every time you send or receive a fax.
  4. Press OK .

Thank you for contacting FixYa


*Please rate this solution with Thumbs Up
1helpful
1answer

How do i get a report of the fax i sent?

Hi,

Follow the steps to setup the Fax sent confirmation report.

  1. Press Setup (c01461502.gif ).
  2. Press the right arrow button (c01185072.jpg ) to select Print Report , and then press OK .
  3. Press the right arrow button (c01185072.jpg ) to select one of the following options:
    • On Fax Send: Print a confirmation page every time you send a fax.
  4. Press OK .
Other confirmation reports in the same menu are :

  • On Fax Receive: Print a confirmation page every time you receive a fax.
  • Send & Receive: Print a confirmation page every time you send or receive a fax.

Hope this is helpful

Thank you for contacting FixYa.


*Rating and comments invited on this solution
0helpful
1answer

Line goes through page when fax is sent

Open up the document feeder and clean the small glass. If the line is more than 1/4 inch wide you have a bad scanner block.
0helpful
1answer

Unwanted verticle line on fax copies

Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).

To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.
2helpful
1answer

I get lines and can't read the right side of copies that I make with the 1270e. How do I fix this?

You have not specified why you can't read the right side of copies and I am assuming that the reason is because the 'lines' are covering the text. I can offer a solution to the lines issue.

Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).

To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.
3helpful
1answer

How do I get a fax conformation?

This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.
0helpful
1answer

Black line through sent faxes

Open up the document feeder and clean the scanner glass.
0helpful
1answer
Not finding what you are looking for?

217 views

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...