The ir receiver on sony tv doesnt work, we have tried replacing the batteries and using other remotes but the remote only works when it is like 1cm near the tv. any help is appreciated.

The Sony remote may be working fine. You may have to test it on another Sony TV such as at Best Buy or at a friend's place. Some of the Sony TV's had a bad or defective infrared(IR) board. If the IR board fails, then the TV will not respond to the remote. The TV will work fine with the manual controls, but will not respond to the remote. If you are handy with taking apart computers, then taking out the IR board is not that hard. It looks like a computer memory or RAM board. One can buy a replacement board on the internet or send your bad IR board in for repair. I did just that last week by sending it to a repair service. I got the board back in less than a week and installed it. The Sony TV works fine with the remote now. I found the repair service on E-Bay. There was one in Indiana and one in California. I used the one in California. It all depends on the Sony model, but there appears to be a bunch of models with a defective IR board. Yes, it was really frustrating.

I have the same TV, but I don't understand what you mean about 'both remotes' or 'remote in plug on the back'. Do you mean a smart remote, the receiver for which connects via the USB?

The original remote uses the IR receiver on the TV. The smart remote only uses IR for the On/Off function; all other controls go via USB.

It is possible that the IR receiver in the TV has failed (I have replaced several on other devices). This is a cheap component, easily replaced by a competent solderer.

Hi:
The IR receiver inside the television is becoming intermittent and needs to be replaced. You might also check the connections on the receiver small circuit board for cold or loose solder joints.

bp22911,

It sounds like it may be an interference issue with the IR. Some LCD TV's can cause interference with an IR signal which will cause problems with the remote. Something you can try to fix is disabling the Auto Back-Lighting feature on the TV itself and see if that helps. If not, the easiest way to fix would be to make the TV1 remote UHF.

This would require a 21.0 remote as a 20.0 is IR only. Look on the back of the remote at the top to see what model you have.

With a 21.0 go to System Information. On the back of the remote inside the battery cover is a switch that says IR And UHF and make sure the green 1 is showing. Flip it to UHF and press Record 3 times. The Primary Address should now have UHF in it. Try the remote and see if it works.

If it doesn't or you continue to have problems you can post here or email me at [email protected]

Tommy Faust
DISH Network

Have you make sure you were sent the correct one, according to the info for the model you give the replacement remote should be a 72796929 and it's available through the partstore.com for about 10 dollars. If you got a universal or programable remote then you'll have to try the code search procedure listed in the instruction manual. If you have the correct remote(part number) then there is a problem in the IR receiver panel or the IR receiver itself. If you have a universal remote you might want to try the dvd codes also because you have the combo/TV

Use a digital camera so "see" the Infra Red (IR) beam coming from the top of the remote. Try a few known good remotes with the camera to get the hang of it, then try the suspect remote. If you don't see the light, the remote will need to be replaced. If you see the light, the problem is with the IR receiver within the TV.

Could be the IR receiver in the TV.
Make sure nothing is in front of the TV that would block the IR from receiving commands from the remote, I've seen customers put VHS tapes on the front of their TV that caused the remote to not to work.

Good luck
N Sabre

Your using a universal remote from what U am understanding, Two solutions for ya

1)diffrent remote all togeather from radioshack

or

2) the Tv's IR is not working

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

REPLACE IR SENSOR INSIDE THE SET COMMON PROBLEM

I MAY have a solution!! We too have the VIP722 Dish Network receiver. Ours is the "K" model. I called the place where we purchased the TV and they said that the "brightness" on the TV may need to be turned down. He walked me through this, and it worked. The remote WORKS now!! Our TV is a 40" Sony Bravia that we purchased a couple of months ago. Evidently at night, the TV was so bright in the room, it interfered with the Infared Remote control. By turning down "off" brightness detector on the TV, the IR remote was able to send the signal to the receiver. Our TV is on a cabinet and the receiver is directly underneath on a shelf. I hope this solves your problem and anyone else's that may have this problem with the remote.