Dyson ball Won't turn off

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

SOURCE: The bar isn't turning on my Dyson Ball vacuum.

Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

Chris J.
GoVacuum

Testimonial: "Was having problem with brush working, your info was very helpful, however, I might have to take it back. Still isn't working. Thanks so much! "

SOURCE: how do I get a manual for a DC24 Dyson Ball

Hello There,

Here's a link for your Dyson DC24 Owners Manual (Instruction Booklet) that you requested on our website. Feel free to download the manual and save it on your computer for later use. If you have a problem, or need some help with something on your vacuum, please by all means just add a comment on this page, and I'll be more then happy to walk you through any problem that you may have.

If you found this helpful, please be sure to rate the repair helpful by clicking the thumbs up icons in the top of the page. This is what encourages repair professionals to continue posting free repair advice.

Here's the link:
Dyson DC24 Ball Owners Manual

Thank you,

Chris J.
GoVacuum.com

Testimonial: "Thank you so much.....My son had the vacuum but is now unable to use it & I have it, but had no instructions..Again THANK YOU...Barbara R. Harper "

SOURCE: dyson ball kickstand seems to be stuck - vacuum

Sounds like the handle release is broken. Check the lever itself as well as the tab it catches-on (on the side of the pivot). If either is broken only Dyson has the parts. NOTE: Since it is a bagless machine it would be better to put it out on the curb. Any machine with a diposable paper bag system is better than a "dirt cup" bagless system. For an upright vacuum get a used/rebuilt Kirby, Royal or Sanitaire (now made by Electrolux but still has Sanitaire name) from a Vacuum Store, not a big box retail store. You will probably save 50 to 70% off of retail and have a machine that will last you 30 to 40 years, or more.

SOURCE: I have a Dyson vacuum. The vacuum won't stay

My vacuum had this exact same problem, but was out of warranty because it was remanufactured. Thankfully, it's a very quick, five-minute fix.

1. UNPLUG The Vacuum!
   
2. Remove the cannister.
   
3. Extend the handle and remove it.
4. Remove the two torx (T-15) screws behind the power button, where the handle normally stows.
5. There are four tabs holding the front plate containing the power button on; use your screwdriver to release them.
6. Gently pull the front plate off.
7. The switch on the right is the power button. Remove it, try clicking it a few times; if it sticks, great! Replace it and reassemble, otherwise you'll need to replace it.