Dyson Vacuums - Recent Questions, Troubleshooting & Support

easy fix, unplug the machine sit in front of it. put your thumb on the on/off button and push down and slip your thumb off of it as fast as you can so it pops real loud. Do this ten times and then plug back in and see if it works. ( this came from talking with Dyson people) Hope it works for you. They said this will reset the machine. also acts as a warning that your filters most likely need cleaned.

Dyson DC17... | Answered Yesterday

Hi there, it's Jack at Dyson.

The filters in our handheld machines should be washed at least once a month using cold water without detergent. However, they should always be allowed to try completely before they're replaced, which may take at least 12 hours. It can help to place the filter somewhere warm - for example, by a radiator, or in an airing cupboard.

Unfortunately, if you have used your machine with a wet filter in place, this is likely to have caused damage to the motor. Using your machine with a wet filter will also have voided the machine's 2-year guarantee.

I would encourage you to get in touch with us directly so we can confirm which replacement parts you may need to get the machine running again. You can reach our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Dyson DC35... | Answered on Apr 14, 2019

Probably a blockage in the base where the hose switches when you stand the device upright.

Dyson Vacuums | Answered on Apr 09, 2019

yeap..... i just found a fix for this ,, its mad how easy it is to fix as well...and it works 100%,,,
now dyson implemented a filter magnetic switch if u take your filter off you will see a small magnet in the corner,, u will notice where the magnet is behind it is rased platic,, now,,that the problem on the main board the transistor that picks up magentic signal from the filter is dud,!
dont ask me why it happens,, its a pain i know.,.
now take off collection pot for dust now take battery off.

now where the serial number is theres 2 hex screws that need taking out..

now u will see a small pcb board.. remove with one tiny security screw holding it in,, once removed pull both red plug off thats the digital motor plug.. and white plug which is vcc..to battery,, once u have done this pull the board down and back gently. as there is a long bit of board that goes up the back of the dyson plastic be very carefull pull this out.. now the long and thin pcb board that is hidden is what we need there is a tiny transistor,,, we need to remove this carefully..once removed,, we solder a thin wire from 2 point A+C need to be soldered together with a thin piece of wire, it will not harm the motor.. as long as u keep it clean,,

these points corolate to the transistor,,



SOLDER AND A+C WITH A FINE PIECE OF WIRE NOW,, AND WALLAH... fixed put it all back together again,,, charge the battery,, and your away,,, working again,, if not u have other faults.. but 99% fix this with flashing red led,,,!!

Dyson DC16 Root... | Answered on Apr 07, 2019

Possible battery issue. Can't tell without testing it. Talk to Dyson, they are very helpful.

Dyson Vacuums | Answered on Apr 02, 2019

It might need new filters

Dyson DC14 Full... | Answered on Apr 02, 2019

Although Dyson's vacuum cleaners don't come with a video game-style reset button, you can reset the brush bar on upright models. ... Turn your Dyson vacuum cleaner's power off and unplug the cord from the electrical outlet. Flip the machine over to reveal the bottom side of the vacuum cleaner head.
Machine cut out during use. Most Dyson vacuums have a built in safety system thatstops the machine if it begins to overheat. This usually happens because the machine or tools are blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down.

Dyson Vacuums | Answered on Apr 02, 2019

Step 1 - Removing the clear bin from the cyclone
  1. Push the red button by the clear bin to open the bin base.
  2. Press a second time to release the clear bin from the main body of the appliance.
  3. Remove the clear bin carefully.

Dyson Vacuums | Answered on Apr 02, 2019

This is a restriction of airflow. Check the head unit Brushbar area, the bin inlet, and throw the cone filter inside a sock and into a 40 wash

Dyson Vacuums | Answered on Apr 02, 2019

Not finding what you are looking for?
Dyson Logo

10,120 questions posted

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts


Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Nick Olsen

Level 2 Expert

189 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides