Remove the upper thread completely. Install a brand new needle. RAISE the presser foot and rethread from the beginning. Confirm with the owner's manual the threading pathway is correct. Set the upper tension to the midway point between the high & low number. Retest.
Correct tension is when the upper and bobbin threads meet in the middle of the fabric. If bobbin thread is showing on the top of the fabric, loosen the upper tension. If upper thread is showing under the fabric, tighten the upper tension.
Make sure the thread, needle, and fabric are compatible.
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