Janome Sewing Machines - Recent Questions, Troubleshooting & Support


I suspect the bobbin thread has escaped its tension spring. If you give the bobbin thread a quick short tug and the bobbin spool spins then likely the thread is not behind the tension spring. This usually causes hook jam but not always.



First be sure you have threaded per machine instructions... see below.



Next turn handwheel and position needle at the high point of stroke (always when loading bobbin). Remove and re-insert bobbin. Now, to be sure the bobbin thread is fully positioned behind the tension spring, before you move the bobbin thread into the notch, place your right index finger on top of the bobbin spool to prevent the bobbin spool from turning. Hold thread snugly (in slight tension) as you move it towards the back of the notch. You should feel the thread slide in place behind the spring. Let loose the spool and lightly pull thread. Note the resulting change in tension. (don't forget to set top thread tension back to a more normal setting)



Comment here if you require further assistance.



If you need... your manual may be downloaded at no charge from the Janome site.
https://www.janome.com/siteassets/support/manuals/embroidery-models/inst-book-mc350e.pdf

Janome Sewing... | Answered on Apr 14, 2019


I searched the internet using https://www.google.comI only saw parts for that model number. Could it be named New Home in order to search or request manuals?I saw a youtube video for a different model showing a technician carefully opening a machine to repair a similar problem. It warns you to disconnect electric power before servicing.https://www.youtube.com/watch?v=xHcEJYDo12k

https://www.sewingmachinesplus.com/janome-manuals.php

Janome Sewing... | Answered on Apr 14, 2019


You tried disconnecting the stitch regulator?


No, try machine without regulator.


Yes, make sure you have power at the wall socket. Unplug sewing machine and plug in a lamp, radio, or vacuum to test for power. If power at wall socket, then plug sewing machine back in to wall socket. If still no power, disconnect and reconnect power cord at machine end. If still no power, try cycling the sewing machine ON/OFF switch a few times.


If still no power then likely the internal fuse or other.
https://www.manualslib.com/manual/1231564/Janome-1600p.html?page=16#manual

Janome Sewing... | Answered on Apr 11, 2019


PERHAPS AT A SHOP THAT SELLS JANOME MACHINES

Janome Sewing... | Answered on Apr 10, 2019


SAD TO SAY CAN NOT SAY AS I HAVE THE OLD KIND THAT SAY NOTHING JUST SEW WHEN I WANT THEM TO

Janome Sewing... | Answered on Apr 07, 2019


You have a warranty; take it back.

Here is their web site if you want to contact them:
http://janome.com/

Contact Us is at the bottom

Janome America World Easiest Sewing Quilting Embroidery Machines Sergers

Janome HD3000... | Answered on Apr 06, 2019


Try taking the bobbin out and see if the machine will turn by hand movements using the flywheel or running the motor, you will feel and resistance if there is any but do not force the machine! if the machine turns without getting stuck then try a different bobbin as this might indicate a problem with the bobbin. I am also assuming you have placed the bobbin facing the correct way meaning the thread which is an easy mistake to make. Next, try eliminating different parts of the machine like turning it on different settings or without a needle, open the front part of the machine where you would normally replace the light bulb and watch as you hand turn the machine for any knocks or places of resistance, also unscrew the very backplate at the flywheel as the machine is usually connected by a rubber belt going from the motor to the machine and check that it is not caught up or broken. On older machines that did not have an onboard computer made it more easy to solve problems because if there is a problem the machine wouldn't just shut down, So elimination should solve the issues.

Janome Sewing... | Answered on Apr 03, 2019


Likely you will find it has an elastomeric connector between the LCD and its circuit board that has failed. If you have experience with this type of connector it can be replaced IF a suitable connector can be found. So not likely a DIY repair.

Janome Sewing... | Answered on Mar 30, 2019

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