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When the machine is full, the built in sensor triggers a switch to let the machine know there are clothes inside. Check the sensors and/or switch, as they may be faulty.
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E21 means a blockage in the drain pump.
I would check the impeller spins freely. A coin from a pocket can cause that error as it gets stuck in the impeller.
The function of the pressure switch in the machine that gives a signal if the washing machine is full or empty with water.Spining cycle will start only if the machine is previously drain water and pressure switch overlapped to the empty position. Check everything about pressure switch and hydraulic circuit (tube and pressure chamber).
If the motor is a "Induction motor" it could be that a coil has gone open circuit so there is enough power to run on empty but not enough on a load. Another indicator is on the wash programme with a load in it, instead of tumbling it just rocks back and forward. If this is the case, new motor I'm afraid.
This model of washer does not have an out of balance cut off switch. If the load is not balanced properly the tub could hit the cabinet sides. If the unit spins evenly while empty & out of balance while loaded, I recommend checking & balancing the load. If the basket spins out of balance while empty, I recommend having the suspension springs & balance ring checked. Be sure not to wash light fabric with heavy fabric clothes. Also ensure that the adjustable feet are level, that's most important.
Check water level switch. may be the small tube that carries water to the switch assembley. Either clogged or air trapped. Pull it re fix it. it should become ok.
Before that fill the m/c with water manually. Switch off power supply to the washer and attempt. ( Safety precaution)
It appears your timer/main controller/CCU has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing. I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information. RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell. In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
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I had a similar problem with a different make recently. After cleaning the filter which didn't seem to have anything in it and rinsing the filters on the in and out pipes I took all the clothes out and ran it empty on two different full programmes and somehow the gremlins disappeared and it works fine now.
Always rule out first: Unsorted, too big or off balance load, too high or restricted drain, oversudsing or water not draining completely out before going into spin. Otherwise the brake could be not releasing fully or the clutch lining is worn. Pull the basket and transmission and check the basket drive.
Its easy to check the coupler, i would do that first to make sure then if its ok , well clutch. Kenmores, a.k.a. whirlpool's , are very common to have both problems. Just remove da pump and hoses, then remove the motor and check the coupler.
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