Mine broke in half comepletely
this will help you for now till you get a new one, put the phone on speaker, then on the left side of the phone is the volume control , below that is another button, press it, the click on the right button on the front, (the one you normally use for contacts, then press down till you hear Prompts, the click that, then it will say mode, click that, the press down once and then click ok. Then after that, click end, then click the button on the left again, the the right button like last time, the scroll till you hear call alert. the click that, then press down once, then click ok.
this way you will hear what you have selected, and it will tell you the name or number of the person is calling, make sure its on speaker for it to work.
To get the pictures and video on it, when you go to the verizon store, and get a new one, they will transfer your files, contacts, videos, photos.
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