Is it frost on the freezer inside back wall or inside freezer towards the freezer door on the top of inside freezer box. If back wall then you have a defrosting problem. If it is towards freezer door then you have door seal problem and moist room air is getting inside your freezer.
SOURCE: it is a french door,
The factory presets your temperatures to the MID / MID setting of 0? for the freezer and 37? for the refrigerator. Refrigerator adjustment range is -15? to +15? in the freezer and 33? to 47? in the refrigerator. Depending on ambient temperatures the temperatures will be + or - 6? the set point. Whenever you make a temperature adjustment, you need to wait 24 hours to notice any temperature difference.
To adjust your temperatures: Adjust controls according to your Use and Care guide. Start out by making sure your settings are at the factory setting of MID / MID. Make only one adjustment: Adjust one control and wait 24 hours before making another adjustment.
To measure temperatures: If you try to measure temperatures, it is important to follow these directions: Fresh Food Section: Put thermometer in a glass of water. Check the temperature during the first door opening after a long (8+hours) non-usage period (such as overnight or when you arrive home from work). Frozen Food Section: Put thermometer between two bags of vegetables. Check the temperature during the first door opening after a long (8+hours) non-usage period (such as overnight or when you arrive home from work).
For more information it may be helpful to look at http://www.whirlpool.com/ or contact your local whirlpool support number
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Since frost is seen it is a good indication as the compressor is working with sufficient gas within.
Now after about 6 hours plug in the fridge to start. Observe cooling to happen in about one hour and ice to from under three hours.
Earlier make sure that the thermostat was set to normal mode for freezer and fridge.Since Ice forms then observe the fridge for about 24 hours for cooling to continue and the fridge to cut off . If not the auto defrost timer, or the thermostat must be checked.
If defrost timer works but frost keeps forming check while the compressor shuts if the heaters are working, check continuity of the heaters.
So try this test from the outside and make your observations so that we come to the solution.
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