My webcam is not working. It did work when I first received the computer but for only a short time. I don't even know where to start in order to troubleshoot. I have a Dell Studio 17 laptop, i also reinstall it using manufacturers .exe, pls someone help me
Make sure all the latest drivers are installed and you have updated your windows operating system. If this doesn't work then you can try uninstalling the device from computer manager and reinstall it using manufacturers .exe.
1. Check that your webcam is switched on and plugged into your computer
2. A webcam can only be used by one application at a time, so make sure you don't have any other applications open that are accessing the webcam, e.g. other instant messaging applications or even some websites.
3. Problems with video are often caused by driver issues. A driver is the program you install with the webcam which makes the webcam work with your computer (some webcams use preinstalled drivers so you may not have had to install one). Make sure you have the latest driver installed. You can download and install the most recent drivers from the webcam manufacturer's website.
To test your webcam go to the Skype menu > Preferences > Video and tick the box Enable Skype Video. When Skype is able to use your webcam, you will see a video preview of yourself.
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