INTERNAL ERROR 0000007/00000015

Have a look at your printer software settings. You may have it set to black and white only. There may also be a driver that was missed during installation to allow colour printing. Try reinstalling the software.

To reset the Canon 240/241 cartridge low ink level monitoring in order to clear the ink level alarm condition and resume print operations, I suggest you first attempt the basic/universal ink level reset procedures before attempting any of the more advanced procedures provided on the Inkjet411 site*


A. Standard Ink Level Reset Procedure (printers without LCD display):
[ Refer to the 1st support video: http://inkjet411.com/?page_id=62 ]
1) At computer screen message, select 'Stop'/'Reset', 'OK', or 'Resume'.
....or....
2) Select 'Stop'/'Reset', 'OK' or the 'Resume' button (triangle-circle icon) on your printer for 5-8 seconds:
- Printing may continue under the 'ink out' condition.

B. Standard Ink Level Reset Procedure (printers with LCD display):
[ Refer to the 2nd support video: http://inkjet411.com/?page_id=62 ]
1) Install cartridge and start print job.
2) After first message appears, click 'OK' to continue. Printer should start printing.
3) If second message appears and printer's LCD screen displays error code "E", then DO NOT click 'CANCEL PRINTING'.
4) Press and hold down 'Stop'/'Reset' button (triangle-circle icon) on your printer for 5-8 seconds. Printer should start printing.

If you are able to produce a self test print, this is good since it illustrates that the cartridges are electrically stable...if you observe any 'E' or 'V' error states (i.e. E13 or V162 for example), this may indicate there is possibly an internal electrical problem with one of the ink cartridges. Refer to your user guide if E/V error messages are displayed.

*If, after following the suggested ink monitoring/level reset procedures, you still have an error condition which prohibits regular printing, then the ink cartridge probably has internal electrical damage (micro-electronics failure); such a failure is unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty condition so it can be difficult to distinguish between the two. Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture at bottom of this page: http://inkjet411.com/?page_id=1533

NOTE: There are additional 'reset' procedures provided on Inkjet411 (see SUPPORT DOCUMENTATION - CANON RESET METHODS pdf document): http://inkjet411.com/?page_id=62

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced Canon printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

The fuser film is not rotating properly.Replace it .

Directly below the drum section is a assemble called the transfer/separation assy. the purpose of this unit is twofold. (It houses to very thin gold plated wires) One wire is what helps the transfer of the image from the drum to the paper. Since the paper goes between this wire and the drum, the second wire prevent the paper from sticking to the drum during the transfer process. The code you have been getting means either wire might be broke, or has to cleaned (because of all the toner on it from the drum assy. which need to removed and cleaned. Or The end blocks that hold the wires are getting old and allowing the High Voltage that is applied to the wire during the copy/print process are breaking down allowing the high voltage to ground. Open close the front door to clear. If it comes back have qualified tech look at it. Try web site below for place to start for parts



Precision Roller Printer Toner Cartridges Parts and Supplies Office...

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

This error appears after the message Conditioning Drum is displayed and then after one page is printed. Conditioning Drum occurs approx every 100 pages printed. The 59 errors can appear either after the first message was posted to the front panel or after seven messages were displayed. Power cycling the printer can clear this error in the short term.
but at the end the printer will need service, here are the parts needed to fix the issue,Process cartridge drive assembly and the Ribbon cable between DC Controller and Print Driver

I had the same error message printed with the same printer. I solved my problem by printing my PDF document with another program.

Was getting the same error for version 12. On the cd there is a support folder. In that there is an installs folder. I installed jet, mdac and the xml parser (probably not necessary) and the next install worked OK.

Your printer has a fail safe mechanism that pushs the paper that it's processing out to prevent any other jams during the printing process. Your rollers must have something jamming it's movement during printing. You will need to open the printer through the panels on the back, front, and side to ensure that you see the rollers and remove any paper or debrise blocking hitched on the rollers or in the printer. You may also want to ensure that the holders on the sides of the paper tray where the paper comes in are lined up correctly. Also, make sure not to pack the paper tray to capacity. Only use the tray half full.

Hello sir; According your message, I guess your copier should be Ricoh, any way need to reset your machine, just follow following steps;
1, press "clear mode", "107", and hold down "clear/stop" key until screen change message.
2, turn power off and back on,machine should be in working now.

Try uninstalling your printer, rebooting the computer, then re-installing your printer. If this does not work, it will require the printer top cover to be removed for further investigation. Either take the printer to a technician to investigate, or if you want to have a go yourself, post a new comment to this effect and I will provide information on how to proceed.