"waiting for report" won't go away and now machine refuses to fax

ECM (Error Correction Mode)
The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature. If they do, you may send and receive fax messages that are continuously checked for their
integrity.
Sufficient memory must be available in your FAX/MFC for this feature to work.ECM (Error Correction Mode) Detects errors during fax transmission and resends the page(s) that had an error.
If you have Call Waiting, RingMaster, Voice Mail, an answering machine, alarm system or any other
custom feature on a single phone line with your fax machine, it may create a problem sending or
receiving fax data.
For Example:
Your Brother machine handles the Caller ID and Call Waiting/Caller ID subscriber services.
However, if you subscribe to only Call Waiting or some other custom service and its signal comes
through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt
or disrupt the fax data. Brother's ECM feature should help overcome this problem. This condition
is related to the telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight interruption is crucial
to your business, a separate line with no custom features is recommended.

Hi, you must reset the machine in the factory setting mode.

Can you tell me how you resolved it? Please Email me at:

[email protected]

Yes, most definately so. There are ways to boost the output signal of your machine but these days nobody has had to do it because lines are much clearer in the western hemisphere. The Magic Jack is great for voice calling but the faxes need instant responses from each other to progress through the initial training protocol and onto the document transmission. You may, if you have one, try another magic jack. It could be down to your particular Magic Jack. Try faxing without the Magic Jack.

after emailing canon support, the answer is this: 1) the fax paper size must be "letter" - 8.5-11". 2) reset all settings through settings menu. the fax will then print reports (and also every report that was not printed before).

Memory full errors can be caused by a couple of things. When you send a fax the machine settings and the amount of installed memory can cause this. Check the resolution you have the fax machine set at, usually it is set on something like "text" or "draft", if it is set on somthing like "fine" or "super fine" you will fill up the memory faster. Also if you are loading the document into memory before it actually connects with the other machine this could happen. Try looking for a switch or setting on your machine that says "direct". If you have a direct send enabled, your machine will not load the image into memory, it will wait for the other machine to answer and start receiving before actually doing any transmitting of the document. These are just general ideas as you did not describe the make or model of your machine. Hope this helps.
Larry

i would first reset up the machine in send and receive mode, is there dial tone. let me know what happens

Do you have a DSL or other digital phone line?

I have the solution for this problem. You need to go into your fax settings, and adjust the RX Settings. There is an option there to "print if no ink" and you set that to YES, and it will spit out the pending report that is preventing you from sending faxes.

THE PHONE SEEMS TO BE GETING DISTORTED ,IT MAY BE IN THE PATH OF THES DIGITAL BOXES. PLS CHANGE THE LINE OR LOACTION HAPPY FAXING OMNIPRESENT