After printing or copying a page, printer makes loud noise and won't release the finished page. I need to open the lid and press ok. Then printer releases page and sounds like it is resetting itself. Very annoying to have to keep opening cover and pressing ok to finish fax, print or copy job.
Print a self-test page from the unit to verify that it is working correctly. On the unit front panel, press Setup, press 1, and then press 5. CAUTION: Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit. Turn off the HP product and turn it around so the back of the unit faces you. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 2: Removing the rear access door Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts. From the rear access door opening, remove the jammed paper. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray. Reinstall the rear access door. Reconnect the power cord to the unit and turn the unit on. Ray
165 views
Usually answered in minutes!
Thanks for the help. Problem is not really one of a paper jam. Printed page is done and almost ejected. Maybe half of an inch remains in the printer and its that last piece that the printer doesn't let go of. If I open the top door, close it and press ok, the printer releases that last bit.
×