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Posted on Jun 04, 2012
Answered by a Fixya Expert

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My okidata printer won't recognize the toner cartridge.

I just replaced the drum cartridge in my oki b6300 laser printer and it keeps telling me to replace it . what can I do?

1 Answer

Dominion Computer Solutions, Inc.

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  • Office Equip... Expert 312 Answers
  • Posted on Jun 06, 2014
Dominion Computer Solutions, Inc.
Office Equip... Expert
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Joined: Jan 23, 2009
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Did you remove all the packaging material from the cartridge? This can often times be overlooked in some models. Make sure the cartridge is for the same model. Finally you may have a defective cartridge.

3 Related Answers

A

Anonymous

  • Posted on Jun 13, 2008

SOURCE: what does the following error msg mean on a Oki B6300 printer

la verdad nc a lo qt refieres o mejor dicho no t entendi la pregunta......

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Anonymous

  • 1 Answer
  • Posted on Feb 12, 2009

SOURCE: OKI B6300 Drum problem

Hello, com_jedi. I would suggest you contact the OKI Customer Support line in order to address this issue. The phone number is 1-800-654-3282 (800-OKIDATA). For your model unit you would hit options 1 then 4 to get to mono support.

It is possible that you purchased a defective consumable and OKI warranties them for 90 after the date of purchase. If this is a new drum/toner it may need to be replaced to determine if it was a bad chip in the cartridge or if there is some other issue with the unit that is causing the error.

It is also possible there is a misalignment with the sensor that is located under the drum unit. A support tech can walk you through the troublehshooting as it would be a bit difficult to do here.

I hope this helps!

Jeff Hughes

  • 97 Answers
  • Posted on Mar 29, 2010

SOURCE: OKI B6300 DRUM/TONER

try this:

1.Press Menu = printer displays "Paper Menu"
2.Press Next 4x = printer displays "System Menu"
3.Press Select 1x = printer displays "Factory Defaults"
4.Press Next 7x = printer displays "Reset Toner Life"
5.Press Select 1x = printer displays "Resetting Toner Page Count"
6.Press Ready

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Related Questions:

0helpful
1answer

Trouble with Oki B6300 drum/toner cartridge replacment. Can't get back into the menu to reset the printer.

Try removing and then reinstalling. If this happens since you changed the drum and toner, then the issue would be with the defective replacement. Way to test is to reinsert the old drum and toner and if this does not happen, then you know the issue is with the new supplies
1helpful
1answer

I have an Okidata c5150n printer which keeps giving the message "M Toner empty" even tho' there's a brand new cartridge installed. The same message shows even when I put a different cartridge and...

On the right side of the machine there is a part which monitors the toners. The toner sensor board 42613601 may be dirty or defective. See #29 in the diagram
It may be something physical, too like something not fitting, etc., but generally I recommend to replace the board.
Whit Item, Inc. wrinaldo_5.jpg
0helpful
3answers

CHANGE PAPER TRAY DRAW

You may find a suitable manual here:

http://www.retrevo.com/support/Oki-B6300-Printers-manual/id/1304dj983/t/2/

Also, the tech manual is here:

http://my.okidata.com/tech-b6200-b6300.nsf/MOCContents/377DAE221B3535AF85256EE8006B0F59?OpenDocument
3helpful
2answers

I have just put new toner cartridges in my Oki C3400 and I am getting the message of "toner sensor error"

look this solution http://my.okidata.com/oki-faq.nsf/FAQCentral/C384D8F74A91CF6E8525765E0065F636?OpenDocument
here the solution for your problem
i hope that it's helpful .... bye
5helpful
1answer

OKI B6300 DRUM/TONER

try this:

1.Press Menu = printer displays "Paper Menu"
2.Press Next 4x = printer displays "System Menu"
3.Press Select 1x = printer displays "Factory Defaults"
4.Press Next 7x = printer displays "Reset Toner Life"
5.Press Select 1x = printer displays "Resetting Toner Page Count"
6.Press Ready
5helpful
2answers

My printer says set drum/toner cartridge. How?

RESET OKIDATA TONER DRUM
1. Turn machine on while pushing and holding the TWO up/down menu buttons at same time.
2. Menu window will show "OKI USER"
3. Scroll to " Engine Dialog Mode" is indicated. Push Enter button.
4. "Diagnostic Mode xx.xx.xx S-Mode is indicated.
5. Scroll to "NV-Ram initial" is indicated. Push ENTER.
6. Window shows "NV-Ram- Initial Table 1".
7. Push ONLINE and ENTER Buttons simultaneously and HOLD for 10 seconds after you see "Executing Reset" appear in menu window.
8. Restart printer.

All toner, drum, fuser and transfer figures return to 100%.




I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

11helpful
1answer

Can I reset the drum units on the Okidata c5100, first time reset

Drum units are different than toner. Drums are expensive but need to be replaced between 30,000-40,000 impresions
2helpful
1answer

OKI B6300 Drum problem

Hello, com_jedi. I would suggest you contact the OKI Customer Support line in order to address this issue. The phone number is 1-800-654-3282 (800-OKIDATA). For your model unit you would hit options 1 then 4 to get to mono support.

It is possible that you purchased a defective consumable and OKI warranties them for 90 after the date of purchase. If this is a new drum/toner it may need to be replaced to determine if it was a bad chip in the cartridge or if there is some other issue with the unit that is causing the error.

It is also possible there is a misalignment with the sensor that is located under the drum unit. A support tech can walk you through the troublehshooting as it would be a bit difficult to do here.

I hope this helps!
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