Error verifying embedded security password - HP Compaq nc6320 Notebook

Problem
You see the following error code and message when you try to sign in to Xbox Live:

Account does not exist.
Status Code: 8015D002

This may mean there's a problem with your account. For example, the security information for your account may need to be updated.

Solutions
Solution 1: Did you recently sign up for two-step verification?
If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You'll use this new app password to sign in to your device instead of using your Microsoft account password.
You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

1. Sign in to your Microsoft account.
2. Under Password and security info, tap or click Edit security info.
   If you're prompted for a security proof, enter it and tap or click Submit.
3. Under App passwords, tap or click Create a new app password.
   A new app password is generated and appears on your screen.
4. When you're prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.
   

Solution 2: Verify your Microsoft account security informationFollow these steps:

1. Visit Microsoft account.
   Note If you forgot your password or can't sign in using your password, reset your password.
2. Click Edit security info.
3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
4. Sign out of your Microsoft account and then sign in again.
5. Try to sign in to Xbox Live again.

Simple tips to fix this issue:

• Clean the Temporary Stuff and Browser Cache
  
• Remove Obsolete Registry Entries
  
• Disable Startup Programs & Services
  
• Customize Windows for Best Performance
  
• Uninstall Programs and Disable Windows Features
  

For Instant Fix use Reginout system utility.

Check the BIOS for embedded security password. Disable it

Check setting for TPM in Bios. Ask HP support

Here is a post about how to hack HP password with Windows Password Recovery Tool 3.0, you need it. Don't waste time at unnecessary help.

http://www.windowspasswordsrecovery.com/hack-hp-computer.htm

Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the File, Security, Tools, and Advanced menus.
1. Open Computer Setup by turning on or restarting the
computer. Press f10 while the F10 = Based Setup message is
displayed in the lower-left corner of the screen.
.
To change the language, press f2.
.
To view navigation information, press f1.
.
To return to the Computer Setup menu, press esc.
2. Select the File, Security, Tools, or Advanced menu.
3. To exit Computer Setup, choose one of the following:
.
To exit without saving any changes, use the arrow keys to
select File > Ignore changes and exit, and then follow
the instructions on the screen.
.
To exit and save all the settings you have entered, use the
arrow keys to select File > Save changes and exit, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the computer restarts.
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
computer. Press f10 while the F10 = Based Setup message is
displayed in the lower-left corner of the screen.
.
To change the language, press f2.
.
To view navigation information, press f1.
2. Use the arrow keys to select File > Restore defaults.
3. Select the Restore Defaults check box.
2–2
Maintenance and Service Guide

Troubleshooting
4. To confirm the restoration, press f10.
5. Select File > Save changes and exit, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
Selecting from the File Menu
Table 2-1
File Menu

Select
To Do This
System Information ¦
View identification information about the
computer and any battery packs in the system.
¦
View specification information about the
processor, memory and cache size, video
revision, keyboard controller version, and
system ROM.
Save to floppy Save system configuration settings to a diskette.
Restore to floppy Restore system configuration settings from a
diskette.
Restore defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
Ignore changes and exit Cancel changes entered during the current
session. Then exit and restart the computer.
Save changes and exit Save changes entered during the current session.
Then exit and restart the computer. The changes
you save are in effect when the computer restarts.
Maintenance and Service Guide
2–3

Troubleshooting
Selecting from the Security Menu
Table 2-2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
Password options ¦
Enable/Disable stringent security.
¦
Enable/Disable required password on restart.
DriveLock passwords Enable/disable DriveLock; change a DriveLock
user or master password.
.
DriveLock Settings are accessible only
when you enter Computer Setup by turning
on (not restarting) the computer.
Smart Card Security Enable/disable power-on support for smart cards.
.
This feature is supported by select smart
card readers only.
Embedded Security ¦
Enable/Disable the embedded security chip.
¦
Restore embedded security chip to factory
settings.
¦
Enable/Disable power-on authentication
support.
¦
Enable/Disable automatic DriveLock.
¦
Reset power-on authentication credential.
.
.
Embedded Security settings are accessible
only if the computer is equipped with an
embedded security chip.
Device security Enable/Disable devices in the system.
Enable NIC for inclusion in MultiBoot.
System IDs Enter user-defined identification values.
2–4 Maintenance and Service Guide

Troubleshooting
Selecting from the Tools Menu
Table 2-3
Tools Menu
Select To Do This
HDD Self Test options Run a quick or comprehensive self-test on any
hard drive in the system.
Battery Information View information about any battery packs in the
computer.

You can reset the CMOS Battery -located on the motherboard. If the password is not embeded on a security chip and simply resides in the battery storage, it will Reset after 30 seconds or so.

Ok at boot up press F1 to enter bios, when loaded select the following sequence of headings
1. Security
2. Security Chip
3. Clear Security Chip

That should solve the problem

The security device plugs into the left front of the MB as viewed from the front. It is approximately 1.5" x 2 inches in size. they sometimes come loose form the socket when a system is moved. Open the case and see if it is there and loose. If completely gone, then you need to contact your MB supplier for either the device, a new board or a factory reprogram of the board to disable the missing device.