A firmware update for the Lexmark Prevail Pro705 will help fix the printhead issue you are experiencing. Please follow the steps below on how to successfully update your printer:
After successfully updating your printer, open the printer cover > re-insert the printhead > close the printer. If no printhead error comes up, continue with normal installation steps for cartridges. If error comes up again, please contact Lexmark Technical Support Center for further assistance.
Please visit the Lexmark website to download and install the Lexmark Prevail Pro705 Printer Driver on your computer. Select your operating system > click on "FILTER" > click on the driver under Recommended Downloads > download and execute the file. Simply follow the instructions on your computer screen to complete the installation.
Lexmark recognizes that some of our inkjet all-in-one customers
may be experiencing issues with their print quality. We take our customer user
experience very seriously, and we strive to ensure that each time a customer
prints using a Lexmark device the page is crisp, clear and up to the highest
standards.
However, if your device is displaying a 'printhead error' on the
hardware and/or you are suddenly experiencing a print quality issue, please
contact the Lexmark Technical Support Center at 1-800-539-6275 or point your
browser to http://bit.ly/lFKDzs for
online technical assistance.
Lexmark agents are prepared and able to help diagnose and
resolve your issue. This may involve updating your printer firmware and/or
replacing the printhead for your printer, at no charge to you, our
customer. Installation is quick and easy for any customer to
perform.
Your satisfaction with your Lexmark devices is our primary concern, and we are confident and committed to quickly correcting these issues.
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