20 Most Recent LG LW5012 5,000 BTU WINDOW AIR CONDITIONER WITH MANUAL CONTROL FACTORY REFURBISHED FOR USA - Page 6 Questions & Answers

According to your Owner's Manual. once the humidity extraction level is set at 35%, you should push the minus (-) key one more time to turn the unit ON. It will now run continuously no matter what the humidity level is until the bucket is full.

In case you have misplaced your Owner's Manual, go to the link below and click on English. The Owner's Manual will download and you may print it for future reference.

http://www.lg.com/us/support/product/support-product-profile.jsp?customerModelCode=LHD65EBLY8&matchedModelCode=NOT_MATCHED&searchEngineModelCode=LHD65EBLY8&targetPage=support-product-profile&initialTab=documents#

I hope this helped you solve the problem.

You have to plug the hole for the bin if you want to use a hose to drain unit.

booklover, if the the bucket is not properly installed, the unit will not turn ON. If you remove the bucket and look at the left top corner it, you will see a float device arm. It that's stuck in the UP position, jiggle the handle, so it will return to the DOWN position. In addition, that handle must make contact with the bucket removal safety switch, if not the bucket is improperly installed and the unit will not start.

Since you are using this unit in a basement, I highly recommend that you raise the unit up off the floor onto a sturdy table, counter top, etc. that can handle the weight if the unit, plus a full bucket of water. As the air temperature at floor level is colder than at chest level. The coils on your model will start to freeze at 60 degrees F and affect it efficiency, Because it is not a Low Temperature model designed for basement applications.

In addition to the dehumidifier, you would be wise to install a sump pump, if your basement floods as bad as you made it sound. Combining a sump pump with a dehumidifier will guarantee a dry basement, all the time.

Hope this helped you to troubleshoot and solve the problem.

Leo, have you removed and emptied the buck and reinstalled it? If not, that's the first thing you need to do. If you have already done that, remove the bucket and if it's equipped with a float valve in the top of the bucket, make sure the float is not stuck in the UP position. If it is, jiggle the arm of the float, so that it will return to the DOWN position.

If not equipped with a float valve, when you reinstall the bucket, be sure that it fits "squarely" from top to button into the holder.

NOTE: Before attempting any of the above, turn the unit OFF and unplug it it.

Hope this helps you troubleshoot and solve the problem.

It is possible that the blades are loose and might need to be tightened specially if the sound seems to increase day by day. If so do not delay as this might come loose and damage the set if not fixed immediately.

Do you have a model number, so that we know how old it is?

Please advise ... Thnaks

You would need to connect a drain hose, no longer than 5 feet to the hose connection port on the dehumidifier. A regular garden hose will work. But, again, it can''t be longer than 5 feet. Since you didn't mention which model you have, I can't tell you exactly, where the hose connection is on your unit. Most are on the back of the unit, near floor level,

Must be a run on this problem, mpg. You're not the first today.

There are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
Dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level.
This usually occurs in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot and solve the problem.

terafette, I answer this question more than any other, this time of year. So I'll tell you the same thing I tell everyone else.

There are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 and 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If your unit does not have
LED Screen, turn the humidity extraction level to MAXIMUM

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to clean
the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder
in basement applications level. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

I hope this helped you troubleshoot and solve the problem. Please let me know. Thanks.

If the machine's compressor runs when you switch it on, then turn the machine on maximum and let it run for an hour or so. Then check the coils in the back with your hand. If they are not getting cold at all, then there is a significant problem with the refrigeration process in the unit. It may have developed a leak and allowed your refrigerant gas to escape, or there may be another internal problem with the compressor. Either way you would need to have it serviced by a fridge technician, or more likely just replaced with a whole new unit since both options can potentially cost about the same.

If the unit runs normally and the coils are getting cold, then make sure they are not totally icing up which will impede the unit's performance. If your dehumidifier is freezing up then that probably means the unit itself is actually working well, and you probably have the unit turned up too high for the conditions.

Try turning down the setting on the unit so that it cycles on and off every few hours and does not run continuously.

Also try using some warm soapy water to clean off any dust or oily residue from the cooling coils in the rear of the unit. Remember to also clean the air intake filter while you are at it.

The ambient temperature in the room may also be a bit too low, so you can try adding some heat to the room if necessary. A dehumidifier will not work properly if the ambient air temperature is too low. Basically, the warmer and more humid the room is, the better they work. Since warm air rises, you can even try lifting the unit higher up off the cold floor onto a bench or table where the air is warmer.

Sometimes the drain tube leading to the bucket is clogged. You can often clean this out by inserting the pointy end of a long heavy duty plastic zip tie and jiggling it around a bit. Do not insert anything metal or sharp into the tube or you may damage it.

You can click on the following link for a general operating and troubleshooting guide with additional tips on effective dehumidifier operation:

http://www.allergyconsumerreview.com/dehumidifier-advice-troubleshooting.html


And here is a link to a tip from another Expert (Heatman101) which includes his very detailed troubleshooting guide for dehumidifiers:

http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in


Please comment back here to this page if you have any details to add, have any questions, have difficulty accessing the links, or just require further general assistance and I will respond as soon as I see it.

I hope that was helpful to you, good luck and take care.

If you choose to rate Heatman 101's tip using the Thumbs Up scale provided, I thank you very much for your time and consideration.

Joe.

Alan, it may simply be a case of several things, that can easily corrected at home.

1. The Humidity Extraction Level is set to High. Lower it to 32-35%.

2. Air intake filter is dirty or clogged. Remove, inspect the filter and clean if necessary. It it's a
Washable Filter, allow it to thoroughly dry before reinstalling it.

3. Obstructed Air Flow. A minimum of 12" to 18" clear air around the entire unit, must be
maintained.

4. The ambient air temperature at floor level is between 40 - 60 degrees F. This is particularly true in
basement applications. The air temp at floor level is colder than the air temp at shoulder level.
Dehumidifiers don't work well in that temperature range (Unless, it's a Low Temp model). Raise
the unit up off the floor on to a sturdy table, counter top, etc, that can handle the weight of the
unit, plus a full tank of water.

If you troubleshoot the 4 things listed above, it may quickly solve the problem. Please let me know. Thanks.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

;
';
';;'

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

;'';
';

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

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';
';

Hi,
Yes... it turns the electricity used into heat...which heats the room...

heatman101

Turn the Master ON/OFF Switch to OFF, unplug the unit and allow it to thaw out completely. You may want to put some old towels under it, to absorb the dripping water. Once it has completely thawed, remove the bucket, the air intake filter and the face of the cabinet. You should now have access to the coils. Clean them with a mild soap and warm water. Rinse and thoroughly dry the coils. Once they are totally dry, spray a very light film of WD40 on the coils and then wipe off any over spray. Reinstall all the remove parts and test the unit.

Keep in mind, if you are using the dehumidifier in a basement, the air temperature at floor level is colder than at chest level. Dehumidifiers don't work well between 40 & 60 degrees F. (Unless, they are a low temp unit). Any lower, the coils will freeze. Raise the unit up off the floor onto a sturdy table or counter top, that can hold the weight of the unit plus, a full tank of water. In a basement application, doing usually solves the problem of freezing coils.

If after doing all the above, the coils still freeze during operation, the compressor may below on freon and needs to be recharged. Or the defrost sensor on the unit, needs to be replaced.

Hope this helped you troubleshoot and solve the problem. Please let me know. Thanks.

Hi,

Here is a tip that I wrote that will help you understand why and what you cando with a dehumidifier that ices up.

Dehumidifier is Freezing up and not working

heatman101

If you just plugged it in and started it up, you may have failed to set the humidity extraction level. Which is different from the factory settings. If you want to remove great deal of humidity, lower the setting to 35%. Keep in mind, the lower the setting the more humidity/moisture will be removed from the household air. The higher the setting less will be removed.

As far as the unit beiing warm is concerned ... Be sure to maintain at least a minimum of 12" clear air space all around the unit while in operation. Do not operate the dehumidifier in direct sun light.

Also, make sure all the packing material has been removed from the interior of the unit. This will block the airflow and cause the unit to overheat. If it does overheat, it should shutoff automatically. But, don't confuse that with normal automatic shutoff (i.e water collection bucket full, timed cycle has ended, no more humidity to remove from the air, etc.)

When all else fails, consult the owner's Manual.

Hope this helped you. Please let me know.