LG Dehumidifiers - Page 7 - Popular Questions, Answers, Tips & Manuals

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

If the unit is new and this is the first time you have operated it, it normal. If that is not the case, turn the unit OFF& unplug it and allow the unit to thaw completely. Once it has thawed, remove the air intake filter to see if it needs cleaning. I suspect that it will. You can vacuum it or if it's really dirty, wash it in warm water and hwashing liquid, thoroughly rinse it and allow it to completely dry, before reinstalling it.

The other thing you should check is the coolant coils. If they are dirty, wipe them off with warm water and wipe dry. Apply a thin coatinf of WD40, after drying them. Reassemble everything and take it for a test drive.

Hope this helped you troubleshoot and solve the problem.

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

For whatever reason, LOG does not list any information on Error Codes. To find out what CH24 indicates, contact LG's Support Representative at (800) 243-0000.

In the meantime, turn the unit OFF & unplug it for 15 minutes. Then plug it back in and turn it ON. During that 15 minute timeout, the electronics may have reset themselves and reverted back to the original factory settings. From there, you can set them as you like.

Hope this helps you and thanks for choosing FixYa.

Change the fan capacitor.

The problem lies with the water tubing the drains water into the bucket being clogged. To solve the problem do the following:

First turn the unit OFF & unplug it.

Remove the water collection bucket and look up inside the bucket holder cavity. You will see either a drain hole or small tubing that drains the water into the bucket. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for any leakage.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

I hope this helped you to solve the problem & thanks for choosing FixYa.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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In the trouble shooting section of the manual they do list err 24 and tell you to call the service center. They will arrange a service tech to come and deal with it. Or tell you to take it back to the store.

Just so I have the data point. Do you have it hooked up to a hose or are you using the built in bucket?

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

Hi,Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.Dehumidifier Problem It shows Bucket Fullheatman101

Take it back to seller. We;re on our third unit doing the same thing.

Since you have eliminated 3 of the basic reasons , which can cause the problem you're having, I just ficus on 2 of them.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit*). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications . Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

* Your model is not a low temp unit.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helps you to further troubleshoot & solve the problem. Thanks for choosing FixYa..

There are 5 basic, yet solvable reason for what you described. Please pay particular attention to numbers 1 & 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.
.
2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 65 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit*). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

* Your unit is not a low temp model.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot and solve the problem, as your model has been discontinued by LG. Thanks for choosing FixYa.

Hi,Here is a tip that I wrote that will help you understand why and what you cando with a dehumidifier that ices up.Dehumidifier is Freezing up and not workingheatman101

The problem you described can be caused by 3 things:

1. The air intake filter is dirty or clogged and needs to be removed and cleaned.

2. The cooling coils are dirty and need to be cleaned. Turn the unit OFF & unplug it before attempting
to clean the coils with warm water and mild dish washing liquid. Then rinse and wipe dry. A light
coating of WD40 will help them stay clean.

3. The dehumidifier is being operated in a basement, where the air temperature at floor level is
below 65 degrees. When this happens dehumidifiers struggle at temps below 65 degrees F
unless it its a Low Temp model, designed for basement applications. Raising the unit up off
the floor onto a sturdy table or counter top, that can hold the weight of the unit, plus a full tank
of water, will generally resolve this problem.

I hope this helps you to troubleshoot & solve the problem. Thanks for choosing FixYa.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

There are several things that can cause the problem you described. Most of which are easily remedied.

1. The humidity/moisture extraction level is set to high. Lower it to 35%

2, Air intake filter is dirty or clogged. Remove and clean the filter.

3. Refrigerant coils on the back of the unit are dirty and need to be cleaned.

4. Not enough clear air space around the unit. Maintain at least a minimum of 12" of clear air space all around the unit.

5. Unit is operating in a room that has an ambient air temperature at floor level, of between 40 -60 degrees F. Most dehumidifiers don't work well between those temperatures. Raise the unit up off the floor on to something sturdy enough for the weight of the dehumidifier when the bucket is full.

The above are the top 5 things that can cause a dehumidifier not to work properly. Fortunately, none of the solutions require any major repair to the unit.

Hope this helped you to further troubleshoot and solve the problem.

Here is a link to where you can download and print the Owner's Manual for your unit. You will have to use Internet Explorer to acess it.

http://www.lg.com/us/support/product/support-product-profile.jsp?customerModelCode=DH404E&matchedModelCode=NOT_MATCHED&searchEngineModelCode=DH404E&targetPage=support-product-profile

I hope this helped you and thanks for using FixYa.

There are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

I hope this helps you to troubleshoot and solve the problem. Thanks for choosing FixYa.

Hi,Here is a tip that I wrote that will help you understand why and what you cando with a dehumidifier that ices up.Dehumidifier is Freezing up and not workingheatman101