Printer cartridge problem refer to device documentation. The black ink cartridge was refilled. It will not print. This happens all the time I refill my ink cartridge. At times I do buy my cartridges through HP and get them refilled a couple of times.

These types of severe HP 74 black or HP 75 color ink cartridge errors (i.e. refer to documentation / incompatible cartridges, print cartridge(s) problem, etc.) typically indicate the internal micro electronics of the respective HP 74 black or HP 75 color cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal micro electronics failure. I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a special forced service test, refer to video so you understand how to read the print out). You may also bypass the error (temporarily) on most models which use HP 74/75 cartridges.

NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.


CONTACT CLEANING / SERVICE TEST DIAGNOSTICS:

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Print Self Test Page:

1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test page should print. The printed pattern will verify printer is generally functional

--- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue.

C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report: http://inkjet411.com/?page_id=536

1. Load Letter/A4-size paper into paper feed tray.
2. If any lights are blinking, first press Cancel to attempt to clear.
3. Press and HOLD the Cancel button, press Ok button once.
4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed.
5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed.
6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count.
8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report.....

NOTE: You may also refer to this document for specific printer model 'Tap 41' diagnostic & 'Cartridge Error Bypass' step-by-step instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.


ERROR BYPASS OPTION (TEMPORARY ONLY):

NOTE: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only), please refer to link above/below for video/documentation instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf

However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. With a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced.

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*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. The "Incompatible Print Cartridge(s)" / "Print Cartridge(s) Problem" / "Refer to printer documentation" / "Cartridge Error: Cartridge must be replaced" / "Cartridge in left/right slot is not intended for use in this printer" / "Now printing alignment page" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active electrical state of both cartridges.

For additional printer diagnostics information please visit: http://inkjet411.com/?page_id=1813

NOTE: If you are interested in the top 'refill friendly inkjet printer models', our suggested list is posted on-line and our internal labs have verified there are no issues (with ink compatibility or color output/richness) with all of these models: http://inkjet411.com/?page_id=3585

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CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors. We do NOT suggest refilling these types of ink cartridges.....refilling of HP 74/75 original/genuine ink cartridges is only suggested!

HP 74/75 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=WqnHRFpbo0w
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If you ever need to purchase a new HP 74/75 ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating and provide a 1-year warranty and free shipping over $20 (products available to US residents only).

HP 74 Cartridges:
https://inkplicity.com/shop/?slug=advanced_search_result&keywords=HP%2074

HP 75 Cartridges:
https://inkplicity.com/shop/?slug=advanced_search_result&keywords=HP%2075

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For any additional questions please contact us directly: [email protected]

-Thank you

HP88 CARTRIDGE RECOGNITION FAILURES/CAUSES:

The failure to recognize an ink cartridge(s) could either be a possible Cartridge connectivity, PRINTHEAD* connectivity or an end-of-life PRINTHEAD issue.

We suggest you remove all the ink cartridges and thoroughly clean BOTH PRINTHEADS manually along with cartridge chip contact surfaces (located on bottom-rear side of each ink cartridge). Clean all electrical contacts, including those inside the printer which mate to the PRINTHEADS. Reinstall both PRINTHEADS and cartridges and retest. You may refer to HP's 'manual' cleaning procedures here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=2511747&prodTypeId=18972&objectID=c00844045

Ensure an "expired ink cartridge" alert state is not causing the issue, refer to this page on how to check & bypass: http://inkjet411.com/?page_id=1384

---- If you observe an "Expired xxxx ink cartridge" alert or message, this error may be bypassed by performing the following:
a. Press and HOLD the Power button.
b. Press Resume button 3 times.
c. Release the Power button

If the cartridge was refilled (i.e. at Costco or Fry's Electronics), following HP 88 cartridge chip replacement and complete cartridge/printhead/printer manual electrical contact cleaning, the cartridge alert message(s) continue, then you may have a damaged PRINTHEAD* (there are two printheads inside the printer) which may require re-priming or replacement depending on problem symptoms.

* The HP 88 ink-series printer models have two electronic PRINTHEADS (each of these electronic devices are responsible for pulling ink from the ink cartridges and then firing the ink droplets onto the paper) - both PRINTHEADS will eventually fail depending on printed content, printer duty cycle (i.e. typically rated for ~41, 500 printed pages depending on image content & frequency of printing). The average inkjet printer can typically be refilled with ~15 to 20 complete sets of ink cartridges over the life of the printhead, after which, either the Yellow/Black and/or Cyan/Magenta printhead will need to be replaced due to internal electrical failure (available at HP.com).

Refer to video on how the HP PRINTHEAD functions: http://inkjet411.com/?page_id=2054
When the PRINTHEAD electronically fails typically the printer will provide an alert message when this happens, but if a printhead has suffered a deprime (i.e. loss of ink/pressure which results in no printing of color), it is possible to recover the system using a 3rd party PRINTHEAD priming tool, such as this one: http://www.inkowl.com/?p=product&product=5035

For advanced HP printer diagnostics or information on ink refilling services, please visit Inkjet411:
http://www.inkjet411.com

r u sure new cartridge is not refilled one?

E5 error means cartridges are not readable.

When you refill your canon cartridge, especially for color one, it happens. (after 4~5 times of refills)

So you have to replace the cartridge with brand new one.

(for your additional reference, it doesn't happen to black cartridge)

So at least you can refill black...

If you would like to save money, try nozzle injection refill kit by ROADINK.
Not only they are easy, but also the printing quality is good.
For your better understanding pls check out my youtube video.
And will see how easy ink refill can be done.">

You must be using HP60.
Have you refill your cartridge at all?

If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol).
And wipe out the circuit part in the printer where cartridge goes in as well.

And try back.
Sometimes by having some dust or bit of ink make cartridge unreadable.


If you used brand new, do same thing to cartridge circuit part.
Otherwise, there got to be some circuit shot happen in printer.

For your reference, HP4580 is pretty new model and has not cause major problem.
Good practical and durability is good.

If you would like to save money, try refill kit by "ROADINK".

Not only they are easy, but also the printing quality is good.
For your better understanding pls check out my youtube video.
And will see how easy ink refill can be done.

if u want to print selected document in black than open the document select print go to printer properties select grayscale printing

always print in black
go to printer properties than go to maintenance than go to ink cartridge setting select ink cartridge black only for balck and white printing only.
OR
CHANGE CARTRIDGE

Run the driver of the printer and try again and make sure that the cartrage are install properly. ok

remove the cartridges and clean the metal contacts with tissue paper and put it back. if the problem continues check the cartridges.

This usually happens if you just replace your inkjet cartridge with a refill.

You must replace it with original inkjet cartridge.

if that is a refilled cartridge, you might have a problem with the ink. try print something (text) in pure black , and grey only, and see waht happens, if does notprint, means the printer has hard time with that black cartridge.

Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.