Try to clear the print queue first before sending a new print job. Follow these steps to clear print jobs stuck in the print queue(for Windows):
1. Browse to Start -> Run... and type in "NET STOP
SPOOLER" (this will stop the print spooler service) 2. Browse to your windows\system32\spool\PRINTERS\ folder 3. You should see files there ending in .SPL and .SHD created
around the time you tried to print - delete these files. 4. Browse to Start -> Run... and type in "NET START
SPOOLER" (this will restart the print spooler service) 5. Double click the printer icon in the lower-right corner of your
taskbar to examine your print job queue and browse to View -> Refresh.
- Browse to your
windows\system32\spool\PRINTERS\ folder
- You should see files there ending in .SPL and
.SHD created around the time you tried to print - delete these files.
- Browse to Start ->
Run... and type in "NET START SPOOLER" (this will restart the print
spooler service)
- Double click the printer icon in the
lower-right corner of your taskbar to examine your print job queue and browse
to View -> Refresh.
Try to print again.
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