Dell 3110 cn has full paper tray but keeps giving the following error code " Load Tray 1 0240965- A4" . I have taken the paper out twice and reloaded it. I also tried turning the printer off for 10 minutes but the same codes keeps coming up.

SOURCE: Dell 3100 CN printer...message on printer reads load tray

Cycle Power on the Printer

1. Turn the printer off.
   
2. Wait 10 seconds.
   
3. Turn the printer on.
   
4. Determine if the issue still occurs.

Verify There is Paper in the Tray

Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.


Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.

To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:

1. Press the MENU button.
2. Press the down arrow until Tray Settings appears and press the button.
3. Press the down arrow until Paper Size appears and press the button.
4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or MPF) appears and press the button.
5. Press the down arrow to select the specific paper size, as shown in Figure 1, and press the button.
6. Press the MENU button.

*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.

Figure 1 - Paper Size Chart




Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:

1. Press the MENU button.
   
   
2. Press the down arrow until Tray Settings appears and press the button.
   
   
3. Press the down arrow until Paper Type appears and press the button.
   
   
4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the button.
   
   
5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the button.
   
   
6. Press the MENU button.

Table 1: Paper Type Chart

All media types that are not Plain 1 should be printed from the MPF only.


Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:

1. Click the Start button, go to Settings, and click Printers and Faxes.
   The Printers and Faxes window appears.
2. Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn / 5100cn-series and click Printing Preferences.
   The Printing Preferences window appears.
3. Verify the Paper Size drop-down is set to the correct paper size loaded in the specific tray to be printed from..
4. Click the Paper Tray tab.
5. Click the Paper Source drop-down menu and select the specific tray to be printed from.
   This sets the size and tray defaults.

Verify the Paper Size From the Printing Application Matches the Designated Printer Tray
To verify the paper size from the printing application matches the designated printer tray, perform the following steps:

1. Open the application being used to print the document. (Example: Microsoft Word)
   
2. Click File and click Print.
   
3. Verify the paper size.

Verify the Paper Source From the Printing Application Matches the Designated Printer Tray

1. Open the application being used to print the document.
   
2. Click File and click Print.
   
3. Verify the paper source.
   

Do not replace any printer hardware as this is not a printer hardware issue.

SOURCE: Stopping Auto Tray Selection

If you use different print materials of the same size in the trays, each tray with a different print material should have a unique paper type setting to prevent the printer from linking the trays together and mistakenly printing on the wrong paper.

From the printer's operator panel, choose the paper menu, then paper type, then select the source (ie, tray) that you want to change.

For example, if you have plain paper in tray 1 and preprinted paper in tray 2 and both are set up where size = A4 and type = Plain paper then when Tray 1 runs out it will automatically feed from Tray 2. To prevent this from happening you should change Tray 2 type = Letterhead. In this way, the printer knows that the two media types aren't identical and won't pull from that tray unless you specifically tell it to.

SOURCE: getting message to load tray 1 A4. load with

A4 NOT LOADED IN ANY TRAY the product is hp c3100

SOURCE: Brother MFC-9840CDW says no paper when trying to

I had this problem trying to print from MS Word in a template I downloaded. I found this link and it worked perfectly. I'm using Word 2010 so I had to adjust accordingly. It's for a slightly earlier Brother model but that did not affect my using it.