20 Most Recent Dell 3110cn Laser Printer Questions & Answers

This error message indicates that the printer has failed to read information from the chip on the black printer cartridge.


This is either.

1. Black cartridge not fully pushed into place (I've been called out to a couple like this)

2. Faulty chip on the black cartridge - effectively not responding to the printer 'talking' to it.

3. Fault on the main board of the printer.



Solution

1. Push the cartridge fully home.


2,3. If you have an old black cartridge, try that. The message should change to Replace Toner, if it does, its the chip on the cartridge, if it doesn't its the printer.

you are using a wrong paper type setting, whenever in your "MS office" or "pdf reader" or othersif your printer uses letter, just set paper type as "letter" where you print the document, that should work.

I fixed my 016-302 by replacing the network cables.

This message is displayed when the pagecount of the transfer belt is 80,000 (ish)+. The rated life of the transfer belt in the Dell 3110/3115 is 100,000 pages. After that pagecount the transfer belt 'expires' and no further printing is possible until the transfer belt is replaced.

Could be

Bad chip on the cartridge

Some toner on chip contacts

Chip NOT been replaced (if its an remanufactured cartridge)

This error is almost always caused by a corrupt print job or driver. If the machine was working fine it may be as simple as canceling the print job and restarting everything (computer and printer).
Before sending the job to print again, it would be worthwhile to print a test page. If you can, you know the issue is specific to whatever you're trying to print. If you cannot, you know it's a most likely a driver issue.

Other possibilities:
- a recent OS update/upgrade killed the driver. This happened to a fair number of Windows 8 users.

-You're attempting to print from MAC but don't have the printer/driver setup for postscript. Weird but true, even in 2015 PCs and MACS still use different protocols to print to laser printers. (Not an issue for ink jets)

If this is the issue, here are the directions to setup the printer and MAC to work on your network. Notice the printer (wireless or not) should be wired for config-

PRINTER SETUP:
(1) Connect printer to the ethernet port
(2) On the controler of the printer, select menu
(3) with the cursors (down) select Admin Menu, and press ok (the center key)
(4) the text "wired network" will appear. Press OK
(5) Move the coursor down to tcp/ip. Press ok
(6) "get IP address" will appear. Press ok
(7) select panel. Press ok
(8) press "menu" and repeat (1) to (5)
(9) "get IP address" will appear. Move the cursor down to "IP Address". Press OK
(10) with the coursor select write the IP address among the margins of your Router. The Gateway numbers shlould be the same as the ip number of your router. MAsK is always 255.255.255.0
(11) press menu and restart the printer

IN YOUR MAC
(1)Install the 3110cn modules version 2.1.3 Build 5 (usually in the CD, or in DELL site download area)
(2) Open Setup Print Utility and select "Add a printer"
(3) Select IP printer (any of the possibilities you are offered are ok), WRITE THE ADDRESS YOU WROTE IN YOUR PRINTER
(4)In printing using select Dell

You can move the printer to wireless, just keep the IP address the same.

Hope this helps!

Here Are Some Points If You Follow, You'll Surely Get the Solution As You Know The error code mainly appears with an error message IOT Motor as when IOT Motor has failed, but the other causes may be include as Print Head Device (PHD), like PHD Unit incorrect seated, optional components, etc The prime way to fix the problem is to understand the reason first. To help you out in best possible way,you can also ask for approachable help from Dell Customer Support Services. Step 1:- Cycle Power on the Dell Printer §First, turn OFF your Dell printer. §Then wait for some time at least 15-20 seconds. §Next, turn the Dell printer ON. §Determine if the issue still occurs. If yes, then go to the next step. Don't Worry If You Get Stuck, I was Also Helpless But Got the solution From this trusted site. Kindly Visit: Fix Dell Printer Error 007-341 Toll-Free No: +1-888-633-7151

There's not much on the web about this error message, but it does say to reseat the fuser. I found a writeup (with a picture) on how to do this.

http://en.community.dell.com/support-forums/peripherals/f/3528/p/19309114/19606748.aspx

Make sure that your printer is unplugged while you do this, also be aware that the fuser gets quite hot while it's printing and stays hot for a few minutes afterwards. Don't burn yourself! While the fuser is out you may want to blow out the dust from the printer with a can of compressed air.

If reseating the fuser doesn't get rid of the error message call Dell technical support at 1-877-293-1197.

Hope this helps

Please rate this solution, thanks!

My Dell Laser printer went offline and I cannot get back online

I don't have problems:))

Do what it says and contact Dell support.

The paper may not be 'lifting' as you push the paper tray in. Open the front 'door' of the printer, remove the toners, so that you get a clear view of the paper tray. Is the paper in contact with the pickup rollers ? The paper tray lift mechanism can wear and there is a small plastic component that can break. Replacing the paper tray will probably do the trick and fixe this.

Assuming your printer DOES HAVE a duplexer fitted, you need to use the option in the printer driver to 'get information from printer' - this will update the available options as far as the driver is concerned.

You don't really need to configure it as such. The printer should recognise the duplexer if it is fitted correctly, and it's difficult NOT TO. Printing a settings page will show the duplexer under Printer Options. You printer driver needs to be aware of the duplexer, there is an option to 'get information from printer' within the Windows driver. Once the driver knows the duplexer is available, you'll have an option in the printer driver to print double sided.

Did the dark lines start after the change? If so, maybe the drum on one of the cartridges is damaged. (Since you mentioned dark, I'd suspect the black cartridge.) Try replacing cartridges. If that doesn't fix it, you can send it in for repair if it's under warranty. If it's outside warranty, I'd probably just replace it, unless you want to learn a lot about the innards of a laser printer.

This message starts to appear when the transfer belt has reached a pagecount of around 80,000 pages. The 'rated life' of the transfer belt is 100,000 pages, so it depends on how much you print as to when you will need a replacement transfer belt. Still widely available, and really easy to fit ( it's a user replaceable part - no tools required, and the instructions are in the user manual).

It's (part of) the code on the toner cartridge chip.

Are there rubber rollers on the duplicator. They may need to be replaced or cleaned. Try using cleaning alcohol on the rubber rollers.

The yellow cartridge is empty, loose or failed.