I am getting a 200.13 paper jam error on my lexmark E450dn printer when there is no paper jammed in the printer. I do not get this message from using the manual feed slot in the front. I have taken out the ink cartridge, feed try and opened up the back panel to see if there is any paper jammed in the printer. There is no jam of paper anywhere but yet the 200.13 message still appears. Can anyone tell me why I would be getting this message on this printer and how to fix the problem so I can get my printer to work?
There is a small, black switch under the toner cartridge that’s stuck. Remove the toner and un-stick it. It should be standing straight up before you put the cartridge back in. This is in the middle of the printer; middle of three slots.There is a small, black switch under the toner cartridge that’s stuck. Remove the toner and un-stick it. It should be standing straight up before you put the cartridge back in. This is in the middle of the printer; middle of three slots.
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Paper jams can occur in 3 places: Entry, registration and exit.
If the paper isn't picking up out of the paper tray, visually inspect the pickup roller. If it looks shiny, replace it. You should also replace the separation pad as they work together. On the 4L/4P/5P/6P the pickup roller has a plastic shaft that breaks. You'll have to replace the whole pickup assembly. This requires major disassembly of the printer. Check our printer repair kits for your model printer. If you don't see it listed, email us.
If you have an HP 4/4+/5 with an optional 500 sheet feeder that's jamming, check the balance knob adjustment. Center it with a full **** of paper for proper operation.
If the paper is jamming at registration or anywhere between pickup and exit it could be a number of things. Check the paper path for torn bits of paper or label residue. On the II/III series, remove the metal registration guide plate (2 screws) and check underneath it. If the pickup rollers are moderately worn, the paper will stop just short of the registration roller. On the 4L/4P/5P/6P remove the screw holding the oblique roller assembly (Inside front of printer) and pull out and inspect the assembly and the area under it. On the HP 4/4+/5 pivot up the metal plate and check underneath it. Check the roller assembly on the left side for torn scraps of paper (a flashlight or torch is necessary).
Make sure paper cassettes are firmly seated, corner tabs aren't bent. Some trays have lifting springs that could pop out if tray has been dropped.
On HP IIP/IIP+/IIIP printers if the paper scrunches up at the toner cartridge you'll need our Inside Accordion Jam Repair Kit.
Check your software settings in the program you are attempting to print from. Do you have the correct paper size specified? If you have a different paper size than what is in the tray, you'll get a paper jam.
Exit jams are frequently caused by exit sensors. These sensors are typically mounted on the fuser assembly or adjacent to it. They are plastic arms that block and unblock an optical sensor. The arms can get stuck or knocked out of place when clearing paper jams. The optical sensors can also get dirt blocking the photo cell. Clean the sensor and check for free movement and proper installation of the sensor arms.
On HP II/III series exit jams are mostly caused by worn gears. The best way to troubleshoot this is to defeat the door interlock (see door interlock photo on troubleshooting page). Press down on the arm on the top right of the fuser. Initiate a test page. While holding down the arm, press one of the metal cartridge detect switches just below the door interlock. Watch the movement of the gears. You will get a 51 error because the door is open. Recycle power to get rid of error. There is an arm gear on the lower right of the fuser that can shed teeth. There is also a 14 tooth gear below the large gear on top of the fuser. You can also manually rotate the large gear and check for binding or crunching. If that happens, then replace the 14 tooth gear. On the door, there are some delivery coupler gears that mate with the fuser and drive the exit roller. Check the gears for excessive wear. Replace if necessary. If the paper gets almost all the way out and jams, replace the exit roller or the exit roller assembly. If the error occurs after fuser replacement, check and see if the connector on the left of the fuser is properly mated with the one in the printer.
On HP IIP/IIP+/IIIP printers if the paper has accordion folds on the bottom and jams on exit, order our Top Output Accordion Jam Repair Kit.
On HP 4/4+/5 printers the most common cause of exit jams is the exit assembly. Order our 4/4+/5 Exit Jam Repair Kit. Exit jams in the fuser can be caused by a broken fuser drive gear or a broken gear on the fuser. Remove the fuser and check the gear inside the printer for broken teeth. Manually turn the gears on the fuser and check for smooth operation. Check the paper exit sensor arm for proper mounting and free movement.
Check to make sure the rear door is closed on the printer. Open doors can cause 13 paper jam indications.
On the 5L/6L check the registration sensor arm below the pickup roller. Also check the exit sensor arm (bottom center of the fuser). These arms frequently get stuck or dislodged clearing paper jams. On these printers, if you are experiencing frequent paper jams, order our 5L/6L Multi-Sheet/No Feed Repair Kit
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Here's an article on Receiving a Paper Jam Message When Using the Front-loading Manual Feeder on a Lexmark E250d/350d/352dn/450dn. Click on this link: http://bit.ly/cWZVZo. Read thoroughly, you might get some tips on how to avert this problem in the future. If problem continues, I suggest you contact Lexmark technical support to further investigate the problem.
Here's an article in the Lexmark website on Error: "201 Paper Jam" or "202 Paper Jam". This will guide you on where to locate the cause of the problem. Follow the instructions. But if you're having a really hard time locating it or you need more assistance, don't hesitate to contact Lexmark Technical Support. Thanks.
Please open up the printer take the toner out, please there is a paper jammed in this location, Bring paper out put toner back and power on the printer
a 935 printhead error is a fatal error which means the scanner motor has failed to initialize. the term printhead is short for printhead scanner. this error can be caused by either the engine board or the scanner % wise 40%engine board 60% scanner ive done 120 repairs on lexmark laser for the last 7 years trust me one of these is the problem
There is a small, black switch under the toner cartridge that’s stuck. Remove the toner and un-stick it. It should be standing straight up before you put the cartridge back in. This is in the middle of the printer; middle of three slots.
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