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Turn the printer on, and replace the cartridges if possible. If the carriage moves, but there is still a grinding noise, there may be a paper feed issue. If the carriage will not move, then it is a carriage stall issue.
The Grinding Noise has something to do with the scanner not the Printing Part, I think the scanner could have something stuck on the moving tray....!!!!!!
Someone, somewhere, suggested removing the cartridges and then the printer head, putting them back, and unplugging and then rebooting the printer. I do believe this has solved my problem. I had been living with the horrid grinding sound for many months, and now it is gone. I am crossing my fingers that this will last, because otherwise it's been a great all-in-one.
I found another posting stating that the culprit was the black toner cartridge. Sure enough I changed our black cartridge and the grinding noise has stopped. No wonder the grinding noise was not happening all the time only when the black cartridge got low. Thanks for the help!
I had a persistant grinding noise about 30 seconds after the printer finished printing. It's been going on about 2 months. I did one thing which seemed to work. So try opening the cover on the back of the machine by lifting upward on the gray lever in the middle of the back of the machine. Leave this cover open during and after printing. The grinding noise went away.
Problem
The Resume light continues to blink after the paper jam is cleared.
OR
The carriage is stuck or making a grinding noise.
Solution
1. Lift the top cover to the printer.
2. Turn the printer off and then on again.
3. Unplug the power cable from the back of the printer when the grinding noise starts.
4. Move the carriage towards the middle of the printer (this procedure may take a couple of tries to get the timing correct).
5. Take out the cartridges and close the top cover. Turn the printer back on!
6. Reconnect the power cord.
7. Open the top cover, reinstall the cartridges, and then close the top cover
I took mine apart from the back and put it back together and it worked. It is probably due to moving it and the bottom paper tray alignment gets out of whack. I inspected all of the gear train and didn't find any worn or missing teeth. I suspect a paper jam started it and the user turned the printer around to open the back door. Since the handles are on the printer the tray doesn't move with it which allows it to separate and possibly jam a pickup drive gear.
Grinding noise is most likely caused by the carriage lock getting stuck and holding the print head at the home position. The noise is caused by the toothed belt that pulls the head back and forth, skipping over the splines on the motor drive wheel.
If you have been able to print since the problem occurred, chances are that it has freed itself up and will be fine.
Regarding the loss of cyan & magenta output, follow the solution given in my previous posts to complete a manual under-head cleaning cycle. This should get you going.
Check this previous post for cleaning info:
http://www.fixya.com/support/t137335-problem_print_outs_from_printer
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