HP P2360AA Keyboard/Mouse Logo
Anonymous Posted on Mar 21, 2010

I replaced my hard drive in my hp pavilion desktop a1520n windows loads and then reads that i will have to register my copy of windows But my keyboard and usb ports dont have power so i cant do a thing..any suggestions on what could be wrong, motherboard?

  • Anonymous Mar 21, 2010

    keyboards plugged into purple port as required no power.. mouse is plugged in via usb no power either.. windows loads up to the point of a message reading to register my copy of windows.. but of course I cant do anything as no keys or mouse work could this be a motherboard issue?

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Try booting o a linux livecd like puppylinux, if everything works fine, you know that its windows causing the problem. I would also push all motherboard power plugs firmly into their sockets, it could be you knocked one to usb power when you installed the new disc.

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A few thoughts:

  • Is the keyboard connected via USB or a PS/2 port?
    If USB, try a PS/2 keyboard.
    If PS/2, try a different keyboard (or check the keyboard on a different computer)
  • Does the keyboard work before Windows starts (e.g. are you able to enter the BIOS setup screen)?
    If yes, this seems to be a problem of the Windows installation (USB drivers?)
    If no, most likely a motherboard issue.
  • If both keyboard an mouse are connected via PS/2, disconnect the mouse (could be faulty), power down the system and try again.

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A lot depends on where the keyboard and mouse are plugged in. I have seen in the past that the USB in the back works better than the front. Are these the original keyboard and mouse? If not, use the original until after Windows loads the desktop.

  • Anonymous Mar 21, 2010

    The purple port is a PS2 port.
    If you have power to the keyboard, you will be able to access the setup (BIOS) screen by hitting the key that is listed in the very first screen you see. They are one of the F keys above the qwerty keys.
    F2 is used in some HP systems. Look for the information as to which key when the system starts. If you see the key, and are able to press it in time, you should get to the system BIOS.
    If you can access this, the keyboard is working. If you cannot, it has failed or the PS2 port is bad. If this is the case, try a keyboard with a USB port. You can get them at any computer or office supply store.
    Please reply with a comment if you need further assistance.
    You can also try our new Phone service for $29.99.


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