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Check the inadequate Cable harness (normally purple loom) under the metal lifter . You will need to remove the plastic entry tray to see the metal lifter mechanism which is quite difficult.
Ensure that the "BYPASS" button on the control panel is not illuminated. Make sure the "Standard Feeding " is selected in the driver. Try cleaning the lower separation roller. Make sure the separation roller is pressing up against the feed rollers. If the roller set is worn, order a replacement set of rollers (Google: Canon 9080 Exchange roller kit)
When you look into the tray with the flashlight, you say the top rollers are spinning, are they touching the paper? Pull open the tray and while you look from the back with the light, close the tray and see if the paper is being lifted to meet that top roller. Take out all the paper and watch it again. Make sure that the platform that the paper sits on in the tray is free to move up. Sounds like it is jammed. Also check that roller that isn't spinning. Try to GENTLY rotate it with your fingers. If it does rotate, replace the tray. If the paper in the tray doesn't lift, replace the tray.
Please explain the problem more clearly.
Switch on the scanner, load some papers and try 'page count'. If it works, then there is no problem with tray lifting or paper movement. If this is not working, try 'Qumatool' and give a command to lift the paper tray. If it lifts, then the problem is with a sensor under the paper lifting tray. (It may not be in HP - Home position). If the tray is not lifting, then you may have problem with motor.
S. Mohan, Chennai, India
Disconnect the scanner from the Comp, Try 'page counting'. If the papers go through, then you know feed mechanism is okay. if the tray is not lifting, then you have a problem. Use Qumatool software and check if the tray is lifting. If the scanner tray if lifting then the motor is okay, if not, the lifting motor may need a check.If the motor is okay, but tray not lifting means the sensor in the paper tray is faulty. Check this out.
Check the roller cover. If the roller cover is not firmly closed it will cause a feed error.
I opened and firmly closed the roller cover until I hear it click.
Lift up the black frame around the large soft grey pick rollers on the upper part of the paperfeed until it locks into place. Power off scanner and back on and the trya will lift and the paper will feed.
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