20 Most Recent Canon DR-2010C Flatbed Scanner Questions & Answers

It is because there is another instance of CapturePerfect process running. You might have "X"ed it previously, but it did not terminate. To solve this, open up Windows Task Manger and kill "Cappe.exe" in the process tab. When you restart CapturePerfect, the error should go away.

Canon DR-2010C... | Answered on Jul 17, 2019

Normally it is advisable to use only one Scanning Software. The software has various files which may overwrite the previously installed version. The later version works good.

It is also possible that the brightness/contrast settings in Captureperfect 3 is not proper. Try scanning after altering these.

S. Mohan, India

Canon DR-2010C... | Answered on Dec 27, 2014

Pls try this
S. Mohan, Chennai, India

Canon DR-2010C... | Answered on Aug 23, 2011

This may mean that something is using it or that something is interfering with it. Try turning everything off, your computer AND your scanner. Wait a minute or two and then turn your scanner on first and the turn your computer back on. When your computer boots back up don't open anything except the scanner. If your still getting the message then there is something else (another attached peripheral) that may be interfering with the scanner.

Canon DR-2010C... | Answered on Oct 29, 2010


Do you have a question?

Let me know.

Kind regards

Canon DR-2010C... | Answered on Aug 31, 2010

Here's one place.


For somewhere near you just Google roller kit for canon dr2010c

Canon DR-2010C... | Answered on Jul 09, 2010

Yes, if you have a program that lets you edit PDF files. You may want to run an OCR program first to process any words that may not have scanned properly. (There is one free version, SimpleOCR, www.simpleocr.com/ . However, it doesn't process text in multiple columns well.) If you have Adobe Acrobat, then you have direct access. Otherwise, you need one of the PDF editors (on-line or local - I haven't tried the cheap Acrobat alternatives), or a PDF converter for your word processor (an add-on is available for many, including Microsoft Office's Word, if it isn't already built-in).

I hope this helps.

Cindy Wells

Canon DR-2010C... | Answered on Feb 11, 2010

Go here:
The one you want is the CP Upgrade 3090
Hope this helps
Please leave feedback

Canon DR-2010C... | Answered on Dec 10, 2009

ring pepsi direct on the phone but I doubt it as it is a popular drink

Canon DR Office... | Answered on Apr 27, 2016

It sounds like you diagnosed it.
The tray "paper detect sensor" thinks it has paper in it, and if it doesn't have paper in it...there's a problem with the sensor.
Take the tray off and inspect the sensor. Blow out around the sensor and it's PCB and make sure it is not out of position. Check the sensor lens for anything blocking it, and retest. If it still shows always on, then replace the sensor. Press the "count only" button to illuminate it, and press the "start" button. If the scanner works properly (tray lifts, pulls paper through the scanner, and counts it)...well then you have software or connectivity issue.

Hope that helps,
Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

Canon DR Office... | Answered on Jan 24, 2015

P007 indicates that a document has jammed before exiting the registration post sensor. Make sure the path is clear and no staples are stuck in the rollers. I like to use a microfiber cloth, with a small amount of 50/50 alcohol on it, to wipe down the entire feed path; top and bottom. The microfiber cloth will grab staples that may be wedged between the rollers/roller openings. Beyond that, it could be a timing issue from a bad/loose drive belt. Actually, there are quite a few things that could cause a paper jam before exiting the post registration sensor. Wipe it down and let me know.


Canon DR Office... | Answered on Jan 24, 2015

Not finding what you are looking for?
Canon DR-2010C Flatbed Scanner Logo

23 questions posted

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

old marine
old marine

Level 3 Expert

2277 Answers


Level 3 Expert

13434 Answers

Tareq Bin Mostaq...
Tareq Bin Mostaq...

Level 3 Expert

1449 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

DR Canon

  • DR Canon

Most Popular Question

canon dr 2010c not recognised computer

  • Office Equipment & Supplies