Canon DR - Recent Questions, Troubleshooting & Support

Pls select Auto brightness & ensure 'Colo' mode is selected
S. Mohan

Lift up the black frame around the large soft grey pick rollers on the upper part of the paperfeed until it locks into place. Power off scanner and back on and the trya will lift and the paper will feed.

It is because there is another instance of CapturePerfect process running. You might have "X"ed it previously, but it did not terminate. To solve this, open up Windows Task Manger and kill "Cappe.exe" in the process tab. When you restart CapturePerfect, the error should go away.

Uninstall the driver and reinstall the driver. Make sure your driver supports the Operating System you are using.

This error can be caused by a mechanical problem during the return of the shade. After many attempts, problem was fixed cutting both springs from pressure roll behind reading unit. The amount of spring removed changed from machine to machine. I cut 1 quarter of turn from spring and test the scanner. Procedure was repeated until problem was fixed. In worst scenario 2 turns were cutted. Be aware that cutting these springs will affect the scanned image quality.

no, but what you can do is hook it up the computer and share that file to the network. for example, if you scan it, you'll have to use that computer to load the images to that file. and all the other computers on the network can see that file. you can do that. let me know if you need more info.

Quma service tool is on the original driver CD that came w/ the scanner. password is the name.

You need to buy a new scanner.

check the surface below the scanner it must be stable & straigt

ring pepsi direct on the phone but I doubt it as it is a popular drink

Try rotating the sep roller backwards to reset the planetary gear. if that dont work you may have to adjust the stopper to allow the sep roller to move closer to the pick roller.

Change the scan resolution to 200 dots per inch (200 dpi). If 300 it tajes a few seconds. If 1200 dpi, it may take really long.

The paper tray is lifted by set of levers under the tray and the levers are operated by a motor, under the display panel. Check if the levers are in position. The motor movement is transferred to the lever by a plastic gear. Check if it is deformed. Normally motor does not fail.
S. Mohan, India