Canon DR - Recent Questions, Troubleshooting & Support

It is because there is another instance of CapturePerfect process running. You might have "X"ed it previously, but it did not terminate. To solve this, open up Windows Task Manger and kill "Cappe.exe" in the process tab. When you restart CapturePerfect, the error should go away.

Canon DR-2010C... | Answered on Jul 17, 2019

Uninstall the driver and reinstall the driver. Make sure your driver supports the Operating System you are using.

Canon DR-2050C... | Answered on Jan 21, 2019

This error can be caused by a mechanical problem during the return of the shade. After many attempts, problem was fixed cutting both springs from pressure roll behind reading unit. The amount of spring removed changed from machine to machine. I cut 1 quarter of turn from spring and test the scanner. Procedure was repeated until problem was fixed. In worst scenario 2 turns were cutted. Be aware that cutting these springs will affect the scanned image quality.

Canon DR-5010C... | Answered on Jun 13, 2018

no, but what you can do is hook it up the computer and share that file to the network. for example, if you scan it, you'll have to use that computer to load the images to that file. and all the other computers on the network can see that file. you can do that. let me know if you need more info.

Canon DR-2050C... | Answered on May 23, 2018

Quma service tool is on the original driver CD that came w/ the scanner. password is the name.

Canon DR-9080C... | Answered on May 23, 2018

Nothing about this error code in your manual. Call a service centre.

Canon dr-x10c | Answered on Oct 11, 2017

You need to buy a new scanner.

Canon DR2020U... | Answered on Jun 08, 2017

ring pepsi direct on the phone but I doubt it as it is a popular drink

Canon DR Office... | Answered on Apr 27, 2016

Try rotating the sep roller backwards to reset the planetary gear. if that dont work you may have to adjust the stopper to allow the sep roller to move closer to the pick roller.

Canon DR-3080CII... | Answered on Mar 02, 2016

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