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Posted on Feb 27, 2017

Cannot Fax from PC

I cannot get a laptop on a client's network to Fax to an HP 6310A-I-O printer. One PC on the network faxes fine and the other cannot, it can print, and all other functions work, but faxing from this PC does not work. 
When I look at the Event Viewer-Application I get the following two errors:

========================================
Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination 
Event ID: 32068
Date: 2/24/2006
Time: 8:43:47 AM
User: N/A
Computer:
Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'

For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
===========================================
Event Type: Warning
Event Source: Microsoft Fax
Event Category: Initialization/Termination 
Event ID: 32026
Date: 2/24/2006
Time: 8:43:47 AM
User: N/A
Computer:
Description:
Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed.

For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
==========================================

There is no modem installed, I've uninstalled the drivers and software and reinstalled. No dice. I've stuck and don't know where to go next. Anyone have a problem like this before?

4 Related Answers

Anonymous

  • 1067 Answers
  • Posted on Jan 27, 2008

SOURCE: HP L7680 All in one will not send faxes from PC S/W interface

did u try to download ther latest software all idrect form site dont use cd

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Anonymous

  • 1197 Answers
  • Posted on Jun 02, 2009

SOURCE: Error codes 283 and 232 in received Faxes

basically error 232 indicates that a communication failure has occurred between the two machines
Following these steps may help resolving your issue

1. Make sure that the phone cord is plugged directly from the wall jack into the back port of the fax machine that is marked "Line" or "To Wall Jack", or that has a wall-jack symbol.
2. Verify that the line interface unit (LIU) (the box that the phone cord plugs into) is seated fully into the back of the fax.
3. Remove any other device from the line such as splitters, credit card machines, or telephone answering machines, and retry the fax communication.
4. Try sending and receiving faxes on a different fax line.
5.Try using a different telephone cord.
6. Have the phone company test your line for static or noise problems.
7. Disable Error Correction Mode (ECM) if the same error occurs repeatedly.

Hope this helps.
thx

Anonymous

  • 1 Answer
  • Posted on Nov 30, 2009

SOURCE: Can't Fax from HP Photosmart Premium (C309a) software

I have the same problem!

Anonymous

  • 731 Answers
  • Posted on May 23, 2011

SOURCE: i can not receive fax

Hi, Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code.

  1. To modify the fax header, use the following steps:
    1. Press Setup on the product control panel.
    2. Press Basic Fax Setup , and then press Fax Header .
    3. Type personal or company information using the keypad, and then press OK .
    4. Type the phone number, including area code, for your HP fax product, and then press OK .

Regards,

Riztech

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Hi, Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code.
  1. To modify the fax header, use the following steps:
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Regards,

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After much thrashing, here is the solution to the problem. Somehow the printer drivers lost coordination with the corresponding Windows supporting programs. You would think that reinstalling the printer drivers would fix the problem, AND IT DOES, but there are 3 tricks:

· Uninstall everything associated with this printer with the install disk in the computer (this may really not be necessary, but it worked for me). [This is also the solution when the a window comes up asking for TrayApp to be inserted using a disk—they mean the hp install disk].

· After the un-install, MAKE SURE you ALSO delete the printer using the control panel. This is critical. If this doesn’t happen, the corresponding Windows software is somehow hooked to the wrong thing when the reinstall happens. Then reboot the system.

· Install the new drivers with the printer off, and the USB disconnected from the printer. Reboot the system [not sure the reboot is necessary]. After the computer has booted, connect the USB, and power up the printer. The computer will recognize the printer and put the printer icon in the Control Panel.

It turns out that correcting the driver mis-coordination by BOTH uninstalling the printer drivers and taking the printer out of the control panel, then properly reinstalling solves BOTH the fax problem, and the protection fault problem! Amazing such a little thing can make such a difference!
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