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Bryce Johnson Posted on Aug 18, 2009

My HP6500 Officejet will wake up from sleep mode to receive faxes

My HP6500 Officejet works perfectly in auto answer. However when it enters sleep mode it will not answer any faxes that come in. If you wake it up it works perfectly. The fax shares a DSL line. The ring settings are set to ''All Rings''

  • 1 more comment 
  • Bryce Johnson Aug 20, 2009

    I have solved the problem by loading new drivers. Interestingly HP to no mention the issue as being solved by the driver but it works.

  • Bryce Johnson Aug 20, 2009

    This was fixed by loading the latest set of drivers from HP.

  • Bryce Johnson Aug 20, 2009

    The was solved by loading the latest set of drivers from HP

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  • Contributor 61 Answers
  • Posted on Aug 21, 2009
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Related Questions:

0helpful
2answers

How do you change the number of rings, so that the fax will pick!

go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

0helpful
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I can send a fax, make copies, scan but cannot receive a fax...why?

Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.
Have a nice day and do not forget to rate please...!
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Hp officejet 4355 fax is notreciving

make sure the phone lins is conncetd it is working and it is getting the call when someone call on that no.also check Fax: go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.
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The fax auto answer goes off when the 65oo is in

You could try these two suggestions from HP support. The semi-full reset will affect quite a few settings. Perhaps you should copy down these settings for reference later.

HP OfficeJet 6500 Auto Answer
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I HAVE JUST GOT A NEW COMPUTER AND TRYING TO RELOAD MY DISC. THE FAX IS WORKING GOING OUT BUT I AM NOT RECEIVING INCOMING FAXES

go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.
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2answers

Fax machine is in sleep mode. how do i wake it?

touch any button, put a page into fax, or copy... whatever. Also it will wake when it receives a fax
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How can we exit Sleep mode?

what was the password to remove form the sleep mode
1helpful
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Receiving a fax

The answer mode determines whether your HP All-in-One answers incoming calls or not.
If you set the HP All-in-One to answer faxes automatically, the HP All-in-One will answer all incoming calls and receive faxes. Set the Auto Answer setting to On.If you set the HP All-in-One to answer faxes manually, you must be available to respond in person to the incoming fax call or your HP All-in-One will not receive faxes. Set the Auto Answer setting to Off. For more information on receiving faxes manually, see Receive a fax manually. If you do not know which answer mode to use, see Choose the recommended answer mode for your setup.
To set the answer mode 1 Press Setup. 2 Press 4, and then press 2. This selects Basic Fax Setup and then selects Auto Answer.
3 Press right arrow to select On or Off. 4 Press OK to accept the setting.
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Brother IntelliFAX 5750e Laser

Is tel line going into correct socket of fax? (Line not Ext.)

 

Is Fax set to auto answer or manual?

 

If you pick up line or press speaker button can you hear other fax sending if so press start and hang up you should receive fax, and you have just proven that machine is in manual receive mode!

 

I think you will find it  will wake from sleep automaticly if setup correctly.

0helpful
1answer

Set up to receive fax

It does not matter, it should wake up as soon as a fax is coming in, the problem is most likely that the fax set-up was improperly done. There should be a setting to tell it when to pick up, after two,three or four rings, if you have an answering machine, time date. Those need to be set-up for it to work.
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