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Keith Kelder Posted on Jul 06, 2016
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How do I troubleshoot a freshly refilled HP 564 XL cartridge that the Photosmart 7510 printer no longer recognizes, advising me that there is a "cartridge problem". It worked fine prior to refilling.

I am using the HP Photosmart printer using HP 564 cartridges. I have tried cleaning the electrical contacts with isopropanol and also unplugging and replugging the printer after a 20" pause.

  • Keith Kelder
    Keith Kelder Jul 06, 2016

    I realize that an auto fix may in the works again after a few days. But why is this happening in the first place especially when Costco Photo resets the chip. It evidently is not an issue of damage caused during the refill.

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1 Answer

Mister Danger

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  • HP Master 5,631 Answers
  • Posted on Jul 06, 2016
Mister Danger
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Your cartridge was damaged by the refiller. As they wont assume responsabilty, your only option is to buy a new one

Testimonial: "I encountered this problem before with another cartridge of different colour. I turned the printer off for a few days. When i turned the printer back on, it recognized the cartridge."

  • Mister Danger Jul 06, 2016

    OK, so just follow the same proceduree and tell us how you did. good luck.
    If after a few days your printer continues without recognizing the cartridge, you already know the answer.

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Related Questions:

0helpful
1answer

Why wont my hp photosmart printer acccept the 564 cartriges that are recommended? it keeps saying to use the set up cartridges that came with it and i no longer have these

Are you using genuine HP cartridges?
According to HP, the two cartridges for your printer are the 564 and the 564XL. Either cartridge will work.
HP does not offer another size.

Take the black one out that's in there now and see what the Part # is... then do a search for it.
0helpful
1answer

HP photosmart 7510 new ink cartridges are loaded but a notice is given that no cartridges have been installed.

*Remove Protective Tape
*Reset Ink Cartridge Counter
*Run Extended Cleaning Cycle
*Diagnose Refilled Cartridge Problems
*Update printer drivers
*Check Hp Photosmart 7510 Manual- https://guideusermanual.com/product-name-photosmart-7510-e-all-in-one-printer-series-c311-manual&po=243459&lang=English to proceed to further options if above are not useful.
0helpful
1answer

H0w do I insert my hp 61 ink cartridge

If you have the HP D5400:
http://support.hp.com/us-en/product/hp-photosmart-d5400-printer-series/3396078/document/c01463998/
HP provides a video to follow.
This printer takes the HP564 cartridges.
This printer does not take the HP61 cartridge.
0helpful
1answer

My HP photosmart 7510 does not recognize the presence of any color cartridges. I use only HP 564 cartridges. It prints only black. What can I do with it?

Check this link for ink cartridge problems. The part on "older generation cartridges" is very interesting. It is located on page 39 of the manual (page 40 of the pdf).


http://h10032.www1.hp.com/ctg/Manual/c03011756.pdf
0helpful
2answers

Cannot find the replacement cartridge for my HP Photosmart Plus B209a-m printer. The black (564) cartridge on HP site is for the smaller cartridge. I can find the smaller (564) and the 564XL (which is...

Are you using genuine HP cartridges?
According to HP, the two cartridges for your printer are the 564 and the 564XL. Either cartridge will work.
HP does not offer another size.

Take the black one out that's in there now and see what the Part # is... then do a search for it.
Not finding what you are looking for?

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