Normally it is advisable to use only one Scanning Software. The software has various files which may overwrite the previously installed version. The later version works good.
It is also possible that the brightness/contrast settings in Captureperfect 3 is not proper. Try scanning after altering these.
S. Mohan, India
SOURCE: Documents scanned as 256 grey scale/TIFF show up as black pages.
Grey as you know is different shades of black. Uncompressed TIF can store this information. Compressed TIFF is not designed for this. Compressed TIFF is for blck & white only. Try JPG option. JPG can compress Color & Grey. For pure black & white chose TIFF compression.
S. Mohan, Chennai , India
SOURCE: Scanner command invalid in current state
I have not used CapturePerfect 3.0. Hope the scanner is just fine. Try count only mode to check if it is okay.
Uninstall Captureperfect. Run chkdsk/scandisk to check if OS is ok. Reinstall Captureperfect again and it should work.
S. Mohan
SOURCE: Problem with Canon DR9080C scanner and Capture Perfect 3.0 softwere
Do you have enough disk space? Check if your C; drive has enough space. Normally C: is used as 'scratch area'. Try scanning intoa different location.
S. Mohan, Chennai
SOURCE: My Canon DR-2050C keeps jamming when I try to scan more than 1 page???
I finally solved my problem. Now it works like new.
Cause:
- The spring that returns the next sheet detector (small black plastic rocker arm between the two rollers on the back side) came off. So the scanner cannot detect transition from one page to the next. This spring is located inside the device and you cannot fix it from the outside.
- You know if you have this problem if you don't hear a "click" sound after each page is scanned. Without the spring attached the rocker will not return on every page. When it doesn't return the scanner think it is still on the first page and will not scan the next page. The "click" after each page is NORMAL. Without the click is the first sign your spring came off.
Solution (Only recommended for people handy with hardware and the unit is no longer under warranty)
1. Turn off power and unplug the device.
2. Pop off the plastic cover to the back of the scanner
3. Remove the screws that holds the plastic cover to the back.
4. Remove the screw by pushing on the retainer clips. DO NOT loosen any gears or motors.
5. Locate the rocker arm and re-connect the (very small) spring
6. Warning - if the LED light pipe falls out be careful how you put it back. This is a transparent widget at the top to route a LED light to the top of the device to indicate the power on status.
Sorry I didn't take pictures. If this sounds too complicated, send it to Canon for repair. Took me about a day to figure out exactly what was wrong and how to disassemble the scanner to fix it.
Good luck.
SOURCE: Getting vertical lines on scanned pages when
It is dust on the glass, clean it thoroughly. You will find it at the same location for all drawings and may get faded for lower brightness!
S. Mohan
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