Help! Cannot remove old ink cartridge!

Problem is with carriage unit.

you can try realigning the printer, first remove and plug the cartridges this may happen due to problems with the cartridges itself.. :)

1•Protect your desk, printer stand or work surface by placing an old newspaper in front of or next to the printer. The newspaper will provide you with a place to work without getting ink anywhere you don't want it. It seems as though no matter how careful or neat you are, a little bit of ink always manages to escape when replacing an ink cartridge.
•2
Prepare the new ink cartridge for installation. Remove the replacement cartridge for your Canon printer from all of its packaging. You may need scissors to remove the heavy wrapper. Leave the protective orange cap or tape in place for now. Set the new cartridge aside on the newspaper.
•3
Remove the old ink cartridge from the Canon printer. With the printer on, open the front door or panel of the printer. Wait a second or two and the ink cartridge holder should move to the opening where it is accessible. If it does not move, shut the door, turn the printer off for a moment, turn it back on and try again. Lift the small lever that secures the ink cartridges within their holder. On most Canon printers, it is colored green and located on the right side of the ink cartridge holder. Gently lift the old ink cartridge out of the printer.
•4
Place the new ink cartridge in the printer. Remove the plastic cap or tape protecting the ink cartridge, being careful not to touch the black and gold "sensor" area of the cartridge. Gently but firmly push the new cartridge into the empty slot left where you removed the old ink cartridge. The label should be facing outward. You should feel the cartridge pop into place. Then push the lever back down that you lifted in Step 3. Close the printer door. Use paper towel or wet wipes to clean any ink from your hands.

1. Remove your current empty cartridge from your Dell printer. Turn on your printer and lift the cover and top half of the unit. You can suspend it in place by lifting the blue plastic lever and securing it to hold up the top of the printer. At this point the ink cartridges should move to the center of the printer and be easy to access. Follow the instructions locate on your printer to remove the cartridges. You can do this by pressing on the blue tab to remove the colored cartridge or the black tab to remove the black cartridge. Once you press the tab, the cartridge cover will pop open. Carefully pull out the exposed cartridge from it’s setting. Save the empty cartridge so it can be refilled.
   Remove the sticker from the newly refilled Dell ink cartridge. Follow the directions on the opened printer to insert the cartridge. Hold the cartridge so the writing is on the top and the ink spot is on the bottom. Gently push it into the opened setting until it is securely in place. Close the cover of the cartridge holder by pressing down on it gently until it clicks into place. Remember that the black cartridge goes into the black setting and the color cartridge goes into the blue setting. Close the top of the printer. You will hear the ink cartridges move back into place.
   
2. Test your newly refilled Dell ink cartridge and load your printer with paper.Print a document so either in color or black and white (depending on the type of cartridge you had refilled). Review your printed document to make sure the color is consistent and you are pleased with the outcome.
   Repeat whenever you run out of ink.
   

Hi Karen,

Did you make sure to put the black cartridge in the slot specifically for the black cartridge? If you did so, then maybe someone else put a red cartridge in the black cartridge slot previously. It seems like there is red ink in the wrong well.

Best,
AJ

1. Buy only genuine Dell replacement cartridges. Dell states their printer cartridges cannot be refilled with ink and that only their cartridges work in the printer.
2. Bring the cartridge carrier of the printer to the center so you can access the ink cartridges. Open the cover of the printer and the carrier slides to the center. Make sure the printer is turned on.
3. Remove the old black ink cartridge to use the color cartridge. If you allow the old black cartridge to remain in the printer, you will get error messages that the ink is low. The printer may also keep reverting back to the black ink as the default color when printing.
4. Open the package of the new color cartridge carefully. Remove any blue packing tape that's on the ink cartridge. Take care not to touch the gold area or you could damage the cartridge. Insert the new color cartridge into the correct slot in the printer, the right side of the cartridge carrier. The ink cartridges aren't interchangeable; they need to be placed in the correct slot.
5. Close the cover on your printer after installing the color cartridge. Run a print test to make sure the color cartridge is installed correctly. Use the Dell Ink Management System to monitor your printer and all-in-one functions. Thanks Thiru

did you remove protective strip from cartridge

Try to remove and reinstall the blue and black cartridge and check if you punctured the plastic cap underneath the cartridge itself. then reinstall it and make sure you hear a click or it snaps in. try head cleaning cycle from the utility and print a nozzle check pattern. If same output maybe carts are bad. If that is a genuine epson ink cartridge, call epson and have the ink cartridges replace since they are new ones and for sure epson will send inks since you just bought it. make sure you have date of purchase handy.

pls dont 4get to rate solution if it helps... thanks!!

How I solved this problem was, I took out the color cartridge (which seem to be the one giving the error message) and worked only with the black ink (and chose print black and white )

My color ink cartridge had been refilled at Walgreens. The Black ink cartridge is an original Lexmark