When I replace the cyan cartridge with a new one I keep getting the message"No Cartridge"

• replace your toner cartridges
  

Hello,

When the printer says "install C" it is referring to the Cyan (blue) ink cartridge. If this is not a new cartridge, you might have to replace it. If this is a new cartridge, try following these steps.

1. Unplug the power cable.
2. Remove all 4 ink cartridges.
3. Close the ink cover
4. Plug the power back in.
5. Wait for the machine to warm up and tell you that the ink is empty.
6. Reinsert all 4 ink cartridges.

If you keep getting the same message you should try another cartridge. You can put the yellow cartridge in the blue spot to see if you get the same message. If you get the same message then the machine is broken. If you get a new message then the cyan cartridge needs to be changed.

Thanks,

Pat

ok go to the brothers icon and double click on it run setup, they have a section for it after you install new cartridge. this will set it . might read "install new cartridge" as a caption
to the machine it doesnt know the cyan was replaced and still reads empty

Is this a genuine Brother cartridge? Is there a feature in the driver that will allow a reset?

you need to go into the menu and reset the error count this tells the printer the print cartridge has been changed otherwise it does not know


hope this helps
Robb

please leave feedback

That definitely sounds like the cartridge isn't registering properly. I would take the cartridge back to where you bought it and ask them to exchange it with a new one. This can happen from time to time.

If the printer was new out of the box, contact the manufacturer for a replacement cartridge. You can reach Brother here

7777 North Brother Blvd.
Bartlett, Tennessee 38133
1-877-BROTHER (877-276-8437)
901-379-1215 (fax)
9:00am to 8:00pm Eastern Time

My Brother DCP-115C I have replaced colours Cyan and Magenta both colours still will not print. Ihave gone through the cleaning procedures still will not print these colours

Cyan is not yellow. It is blue.

Same issue for lc-51 printers:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_top.htm?reg=us&c=us&lang=en&prod=mfc440cn_all

Do you use generic carts?
If yes try another cart (always best: original brother carts)

http://welcome.solutions.brother.com/bsc/public/us/ca/en/faq/faq_list.html?reg=us&c=ca&lang=en&prod=mfc210c_all&Cat=11