I have an Epson R2400 printer and the print head scrapes on the paper and leaves horizontal lines across the photos. I can hear the print head when it scrapes the paper. I can do the print head cleaning and it works for one print, then the same problem.

that means the heads are pressing to hard on the paper and that you will need to take it to a repair center it can be that the cartrige holder broke from the shaft.

that means the heads are pressing to hard on the paper and that you will need to take it to a repair center it can be that the cartrige holder broke from the shaft.

I've just solved a problem with the same symptoms - it is NOT as serious as this post implies. In my case, the problem was caused by a build up of ink and paper residues on the corners of the left hand edge of the bracket on the underside of the print carriage, that holds the print head itself in place. It is difficult to describe, but obvious when you see it. To solve it, you need to remove the print head from the machine - instructions are in the Service Manual, which is readily available on the internet - then turn it upside down, when you will immediately see the culprit. In my case, it was a little *****, 3mm or so high, on the corner of the metal bracket that secures the print head itself in place. Considering that it was presumably formed from ink and paper residues, it was surprisingly hard. I very gently attacked it with a cotton bud soaked in warm water, with a few drops of washing up liquid added. After a short while, the residue softened, and could be gradually cleaned away.
There was another, smaller, lump on the other corner of the bracket, that responded in the same way. While I had the parts out, I removed all visible ink deposits from the head assembly and the paper path, then put it all back together again. A couple of head cleans later, I produced a perfect print with no scratches, and the problem has no recurred.
Note - the Service Manual says that a full re-calibration of the printer is necessary if the head is removed. As this involves special test gear, which I don't have, I ignored it, and haven't seen any problems so far. I've just solved a problem with the same symptoms - it is NOT as serious as this post implies. In my case, the problem was caused by a build up of ink and paper residues on the corners of the left hand edge of the bracket on the underside of the print carriage, that holds the print head itself in place. It is difficult to describe, but obvious when you see it. To solve it, you need to remove the print head from the machine - instructions are in the Service Manual, which is readily available on the internet - then turn it upside down, when you will immediately see the culprit. In my case, it was a little *****, 3mm or so high, on the corner of the metal bracket that secures the print head itself in place. Considering that it was presumably formed from ink and paper residues, it was surprisingly hard. I very gently attacked it with a cotton bud soaked in warm water, with a few drops of washing up liquid added. After a short while, the residue softened, and could be gradually cleaned away. There was another, smaller, lump on the other corner of the bracket, that responded in the same way. While I had the parts out, I removed all visible ink deposits from the head assembly and the paper path, then put it all back together again. A couple of head cleans later, I produced a perfect print with no scratches, and the problem has no recurred. Note - the Service Manual says that a full re-calibration of the printer is necessary if the head is removed. As this involves special test gear, which I don't have, I ignored it, and haven't seen any problems so far.