I have just replaced all three colour cartridges at the "toner end" message but on restarting the machine has not recognised that the cyan one is changed so I cannot print anything. I have rebooted the machine twice but I still get the 'cyan toner life end message.
I knew it needed to be reset to recognize the new toner. Glad you found the info in the electronic menu. Thanks for using Fixya. If my suggestion was helpful could you please rate it for Fixya. Thanks
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Have you done the factory reset so the machine knows the cartridges have been replaced? Refer to the user manual or the built in software manual. I don't know the procedure for this particular unit.
Hi Donna, It sounds like a faulty cartridge am I correct in asuming you are using a aftermarket/refill/remanufactured non original brother cyan cartridge?
I couldn't find anywhere in the manuals for factory reset except the networking but found a site that after scrolling through many many posts gave me the solution.
Open main door with power on and push clear/back button takes you to the toner reset menu. This worked immediately. Thanks for your response.
I did put in a remanufactured cartridge at first but on getting the toner life end message again i put in my back up half used original but the problem didn't go away. All good now see comment above. Many thanks.
Thank you!!!
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