Vtech DECT 6.0 Cordless Phone with Digital Answering System Logo
Anonymous Posted on Sep 28, 2011

HELP?Why Does my telephone say connecting? - Vtech DECT 6.0 Cordless Phone with Digital Answering System

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Cindy Wells

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  • Vtech Master 6,688 Answers
  • Posted on Sep 28, 2011
Cindy  Wells
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Most cordless phones will say connecting when the handset is out of range, the base has no power or the base does not have a dial tone.

I start my tests at the base and make sure that another phone (preferably an old corded phone) gets a dial tone at that jack. Try a new phone cord to check if the cable is bad. Check if the power brick for the base is warm and that the outlet has power. For some phones, you can reset them by unplugging the base and removing the battery from the handset. Then reconnect the battery and plug in the base. Check if the handset and base can communicate (try the Find Handset option). If needed re-register the handset.

If the test phone doesn't get a dial tone, then you need to find where you have a wiring problem. Try the test phone at another phone jack. If there is still no dial tone, find the telephone service box (where the phone line comes in). If you have a fairly new service, you will find an RJ-11 jack in the box. Plug in your test phone and check for a dial tone. If you have no dial tone, contact your phone company. They will come and fix the line for free. (If you can't use an RJ-11 cord at the service box, your phone company will test this outside connection.)

If there is a dial tone at the service box or at one jack and not another, it's an inside wiring problem. Look at any open wires (perhaps in the basement) for obvious damage. Open the jack and check for loose wires. (There are two types of jacks - one wraps the wire around a screw, the other requires a punch down tool to secure the conductors in the keystone. The conductors should be connected to the terminals in the correct order. To see a picture of the terminal connections that are used, see http://www.lanshack.com/wire_phone_jack.aspx . The punchdown tool is available at many home improvement stores in the wiring aisle.)

If your test phone had dial tone at the original jack and resetting the phone by disconnecting the power did not help, then the phone needs service. If it is under warranty, contact V-tech. Otherwise, you may be better off replacing the unit. These phones are not meant to be user serviced.

I hope this helps.

Cindy Wells
(if you add a comment with the model, then I will check if I can provide more details in my solution.)

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Related Questions:

0helpful
2answers

I cant send a fax or reseave one

Sir/Madam

Solution one: Check the fax connections Use the following steps to check the physical connections, and then use the HP Fax Test Service.

Step one: Check the physical connections

  1. Disconnect the telephone cord from the HP fax product, and then examine the connector on the end of the cord. Make sure that the cord has only two wires. Figure 1: Two-wire telephone cord

fe080726-3749-4408-9bf4-fb54019e59a9.gif
  1. Four-wire telephone cordGraphic: Four-wire telephone cordIf the cord has four wires, replace it with a two-wire phone cord.
    If you must use a cord with four wires, use the converter that shipped with product. The converter allows a cord with four wires to work with a device that requires a cord with two wires.
  2. Connect one end of the telephone cord to the telephone jack, and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
    Figure 3: Fax only


def10672-5060-4912-ab57-70e1058c1a3d.gif

  1. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  2. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephon


  3. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  4. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephone

21343049-8db2-404b-a921-e7fa4f985989.gif

1 - Telephone jack 2 - Two-wire telephone cord to 1-Line
3 - Telephone
If other devices need to use the same telephone jack, make sure that they are connected to the 2-Ext port on the back of the HP fax product.
Figure 5: Fax with answering machine and telephone


a97fe5c2-e32c-4ca0-aabd-68855faaf816.gif

  1. 1 - Telephone jack2 - Telephone cord from 2-Ext
    3 - Optional telephone cord to telephone
    4 - Optional telephone
    5 - Answering machine
    6 - Two-wire telephone cord to 1-Line
  2. Pick up the telephone receiver and listen for a dial tone. Make sure that you can dial out using the telephone keypad.
    If there is a dial tone and you can dial out using the telephone, the HP fax product is connected correctly to a working telephone cord and telephone jack. If there is no dial tone, check the configuration again and make sure that it is set up correctly.If You Still Having Hp Printer Problem Then Visit Official HP Printer Website On Below Link URL http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02263145
Or

If You Still need HP Printer Online Help Then Follow Us On:


HP Printer Support
1helpful
1answer

Can I use Cat3 wiring to wire my telephone connection? I want to be able to connect my telephone directly to the telephone connection on the back of a modem. My modules have 4 wire connections inside...

Thank you for posting your question on fixya. I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.

Does your telephone have where you can use a T1 jack ? If yes that means, you can use a T1 jack box that looks like a router that you can connect one end to the main telephone and connect the other end to as many other telephone you will want to connect to it.

Hope you understand..

Take care..
Sep 16, 2011 • Cell Phones
0helpful
1answer

I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...

Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.
0helpful
1answer

Help connecting brother fax machine

1. Connect the handset.
Connect the curled handset cord to the bottom of the handset and to the left side of the machine.
2. Connect the power cord.
3. Connect the telephone line.
Connect one end of the telephone line cord to the jack labeled LINE on the left side of the machine. Connect the other end to a modular wall jack.
WARNING
 This machine must be grounded using a three-prong plug.
 Since the machine is grounded through the power outlet, you can protect yourself from potentially hazardous electrical conditions on the telephone line by keeping the power to your machine on when you connect it to a telephone line. When you want to move your machine, protect yourself by disconnecting the telephone line first, and then the power cord.
 Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line as well as on the telephone line, or unplug the lines during a lightning storm.
0helpful
1answer

I need help connecting my fax machine

WARNING
 This machine must be grounded using a three-prong plug.
 Since the machine is grounded through the power outlet, you can protect yourself from
potentially hazardous electrical conditions on the telephone line by keeping the power
to your machine on when you connect it to a telephone line. When you want to move
your machine, protect yourself by disconnecting the telephone line first, and then the
power cord.
 Lightning and power surges can damage this product! We recommend that you use a
quality surge protection device on the AC power line as well as on the telephone line,
or unplug the lines during a lightning storm.
1 Connect the handset.
Connect the curled handset cord to the bottom of the handset and to the left side of the
machine.
2 Connect the power cord.
3 Connect the telephone line.
Connect one end of the telephone line cord to the jack labeled LINE on the left side
of the machine. Connect the other end to a modular wall jack.
1helpful
1answer

Cannot receive phone calls on a dsl setup

There must be DSL Spliter inbetween telephone line & Wi-fi modem. Please check whether you have connected telephone instrument line with that Spliter or not. According to me, Telephone instrument should connect to telephone line option on DSL Splitter to use same telephone line as internet as well Telephone.
0helpful
1answer

Hooking up cables and phone line to use the Fax on the P3150

Find a telephone wall-jack.
Buy a 1-to-2 telephone-splitter -- one end plugs into the wall-jack, and the other end provides 2 telephone-jacks.

Connect your telephone to one of those 2 jacks.
Connect your All-In-One to the other of those 2 jacks.
Be sure to use a 4-wire telephone-cable, not an 8-wire network-cable.
0helpful
1answer

Don't have a manual how do i connect this fax machine

If it is FAX only machine, just replace your telephone with your fax. Connect it to the telephone plug asif it is a telephone.
You have to change the settings to FAX only of fax/telephone.
If your All-in-One printer/fax/modem, then you need to download a driver and install the computer.

First of all look for the brand/model and down;oad a driver to install.
Hope this will help you.
Best of luck
luciana44
0helpful
1answer

Need to connect ans. machine to single line on a multi line business phone. Help!

Out of box, the AT&T 1738 is designed to operate on a single telephone line. I don't know of any device on the market today that could automatically switch it between multiple telephone lines.

Some options include (in no particular order):

1) Purchasing additional 1738s to cover the other telephone lines.

2) Some cordless telephones on the market are designed to handle 2 telephone lines. Their answering machines will cover both lines. AT&T and Panasonic offer such phones.

3) Check out AT&T's line of NoKSU small office telephone sets. The phones will handle up to 4 telephone lines and 1 model features a built in answering machine. In order for the telephones to function 100% all phones would have to be replaced with the models within the AT&T NoKSU family.

4) If this is strictly a business application, consider purchasing a true business telephone system for the office.
0helpful
1answer

Can you help me

You may have a problem there since the output of the PC is in stereo and the mike of the telephone is in mono.

This is what you can do, use a stereo plug to connect to the PC. Get the left channel (this is the same channel for mono) wire and use this to connect to the mike of the telephone.

Whatever you play on your PC can then be heard by your friend.
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